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- Tasks: Deliver exceptional guest experiences and manage bookings at a prestigious business school.
- Company: Join the renowned Saïd Business School in Oxford, known for its global excellence.
- Benefits: Enjoy 38 days holiday, pension scheme, discounted travel, and subsidised catering.
- Other info: Flexible shifts in a supportive, diverse environment with great career growth opportunities.
- Why this job: Be part of a dynamic team welcoming high-profile guests and making a real impact.
- Qualifications: Experience in customer service roles, especially with VIP clients, is essential.
The predicted salary is between 28437 - 32108 £ per year.
Global Leadership Centre and Park End Street, Oxford
Grade 4: £28,437 - £32,108 per annum including the Oxford University Weighting of £1,730 per annum plus shift allowance
Permanent, full time (36.5 hours per week on a 5/7 rotational shift pattern)
Saïd Business School is seeking professional and customer-focused Guest Services Officers to join the team at the Global Leadership Centre. This is a key front-facing role responsible for delivering an exceptional guest experience that reflects the School’s global reputation for excellence.
As part of the Guest Services team, you will provide a warm, polished welcome to a diverse range of high-profile guests, including senior executives, academics and international programme participants. You will play a vital role in ensuring the smooth day-to-day operation of guest-facing services, maintaining a calm, organised and proactive approach in a dynamic environment.
Working hours and location
This role operates on a rotational shift basis between 07:00 and 22:00, including weekends and bank holidays. Shifts include early, late and occasional mid-shifts. This is a fully onsite position based at the Global Leadership Centre, with occasional duties at Park End Street as required. This role will start in mid-July 2026.
Key responsibilities:
- Respond promptly to guest enquiries via email, phone and in person
- Provide information about facilities, programmes and the local Oxford area
- Coordinate bookings, guest requests and room allocations
- Process payments and maintain accurate records
- Follow all safety, security and incident reporting procedures
We are looking for professional, reliable team members with experience in high-end, front facing roles supporting executive or VIP clients, who are comfortable taking responsibility and can work confidently both independently and as part of a close-knit team within a 24/7 operation. This is a great opportunity for individuals who enjoy ownership in their role and who are flexible, adaptable and positive about working in a newly established team as the Global Leadership Centre continues to develop.
You must have the Right to Work within the UK as this position may not amount to enough points under the points-based immigration system in the UK.
At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.
We offer very generous benefits, some of which are:
- Generous holiday allowance of 38 days including bank holidays
- Membership of the Oxford staff pension scheme
- Discounted bus travel
- Subsidised onsite catering
- Plus, many other University benefits
All applications must include a CV, Supporting Statement/Cover Letter and Current Salary. The closing date for applications is Tuesday 5 May 2026 at 12.00 noon. Interviews will likely take place in the weeks commencing 11 and 18 May 2026. Please note, this vacancy may close earlier than advertised if we receive a high number of suitable applications.
Guest Services Officer (Four Posts) employer: Saïd Business School, University of Oxford
Contact Detail:
Saïd Business School, University of Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Officer (Four Posts)
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Saïd Business School on LinkedIn. A friendly chat can give us insider info about the role and help you stand out when applying.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest services. Think about how you’d handle tricky situations with high-profile guests. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your personality! When you get to the interview stage, let your warmth and professionalism shine through. Remember, they’re looking for someone who can create a welcoming atmosphere for their guests.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at the Global Leadership Centre.
We think you need these skills to ace Guest Services Officer (Four Posts)
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it shine! Tailor it to highlight your experience in high-end, front-facing roles, especially those involving VIP clients. We want to see how you’ve delivered exceptional service in the past.
Nail the Supporting Statement: This is your chance to show us your personality and passion for the role. Share specific examples of how you've provided a warm welcome and maintained a calm approach in dynamic environments. Make it personal and engaging!
Showcase Your Flexibility: Since this role involves a rotational shift pattern, let us know about your availability and adaptability. Highlight any previous experience working varied hours or in fast-paced settings to demonstrate you're up for the challenge.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need to make your application stand out!
How to prepare for a job interview at Saïd Business School, University of Oxford
✨Know Your Guests
Familiarise yourself with the types of guests you’ll be interacting with, such as senior executives and academics. Research their backgrounds and the programmes offered at the Global Leadership Centre to show that you’re genuinely interested in providing an exceptional experience.
✨Demonstrate Customer Service Skills
Prepare examples from your past experiences where you’ve successfully handled guest enquiries or resolved issues. Highlight your ability to maintain a calm and organised approach, especially in high-pressure situations, as this is crucial for the role.
✨Show Flexibility and Adaptability
Since the role involves working on a rotational shift basis, be ready to discuss your availability and willingness to adapt to different shifts. Share any previous experiences where you’ve had to adjust quickly to changing circumstances.
✨Emphasise Teamwork
As part of a close-knit team, it’s important to showcase your ability to work collaboratively. Prepare to discuss how you’ve contributed to team success in previous roles and how you can bring that same spirit to the Guest Services team.