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- Tasks: Deliver exceptional guest experiences and support high-profile clients at a prestigious business school.
- Company: Join the Saïd Business School, known for its global reputation and inclusive culture.
- Benefits: Enjoy 38 days holiday, pension scheme, discounted travel, and subsidised catering.
- Other info: Flexible shifts available; perfect for students seeking part-time work.
- Why this job: Be part of a dynamic team and make a real impact in a vibrant environment.
- Qualifications: Experience in customer service roles, especially with VIP clients, is essential.
The predicted salary is between 28437 - 32108 £ per year.
Saïd Business School is seeking a professional and customer‑focused Guest Services Officer to join the team at the Global Leadership Centre. This is a key front‑facing role responsible for delivering an exceptional guest experience that reflects the School’s global reputation for excellence.
As part of the Guest Services team, you will provide a warm, polished welcome to a diverse range of high‑profile guests, including senior executives, academics and international programme participants. You will play a vital role in ensuring the smooth day‑to‑day operation of guest‑facing services, maintaining a calm, organised and proactive approach in a dynamic environment.
Working hours and location
This is a part‑time role comprising 14.5 hours per week, with fixed shifts on Saturday and Sunday. Working hours include early (07:00–14:45) or late (14:15–22:00) shifts, with occasional mid‑shifts as required. While these working days are fixed, we aim to be flexible with specific shift patterns (early/late) where possible. Please specify in your cover letter if you have any regular restrictions regarding your start or end times on these days, or if you are fully flexible. This is a permanent, fully onsite role based at the Global Leadership Centre, with occasional onsite duties at Park End Street as operational needs require. This role will start in mid‑July 2026.
Key responsibilities
- Respond promptly to guest enquiries via email, phone and in person
- Provide information about facilities, programmes and the local Oxford area
- Coordinate bookings, guest requests and room allocations
- Process payments and maintain accurate records
- Follow all safety, security and incident reporting procedures
We are looking for a professional and reliable team member with experience in high‑end, front‑facing roles supporting executive or VIP clients, who is comfortable taking responsibility and can work confidently both independently and as part of a close‑knit team within a 24/7 operation. This is a great opportunity for someone who enjoys ownership in their role and who is flexible, adaptable and positive about working in a newly established team as the Global Leadership Centre continues to develop.
You must have the Right to Work within the UK as this position may not amount to enough points under the points‑based immigration system in the UK.
At Saïd Business School we believe in fostering a diverse and inclusive work environment where everyone can thrive. We welcome applicants from all backgrounds and communities to bring their unique perspectives and experiences to our team. Join us to build a brighter, more equitable future, where we celebrate diversity, advance equity, and nurture inclusion across everything we do.
Benefits
- Generous holiday allowance of 38 days including bank holidays
- Membership of the Oxford staff pension scheme
- Discounted bus travel
- Subsidised onsite catering
- Plus, many other University benefits
Guest Services Officer employer: Saïd Business School, University of Oxford
Contact Detail:
Saïd Business School, University of Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Services Officer
✨Tip Number 1
Get to know the company! Research Saïd Business School and the Global Leadership Centre. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering an exceptional guest experience, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your fit for the role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you tips on what the hiring team is looking for. Plus, it shows initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Saïd Business School. Don’t miss out on this opportunity!
We think you need these skills to ace Guest Services Officer
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in customer-facing roles. We want to see how you've gone above and beyond to create exceptional experiences for guests, especially in high-pressure situations.
Tailor Your Cover Letter: Don’t just send a generic cover letter! Take the time to personalise it for this role. Mention specific aspects of the job description that excite you and how your skills align with what we’re looking for.
Be Clear About Your Availability: Since this role has fixed shifts, be upfront about your availability in your application. If you have any restrictions or are fully flexible, let us know so we can consider you for the best fit!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need there!
How to prepare for a job interview at Saïd Business School, University of Oxford
✨Know Your Guests
Familiarise yourself with the types of guests you’ll be interacting with, such as senior executives and academics. Research their backgrounds and interests to tailor your approach and make a lasting impression.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Highlight situations where you handled difficult requests or went above and beyond to ensure guest satisfaction.
✨Demonstrate Flexibility and Adaptability
Since this role requires working various shifts, be ready to discuss your availability and how you can adapt to changing schedules. Share any previous experiences where you successfully managed unexpected changes in your work environment.
✨Emphasise Teamwork
This position is part of a close-knit team, so be prepared to talk about your experience working collaboratively. Share specific examples of how you contributed to team success and maintained a positive atmosphere, especially in high-pressure situations.