At a Glance
- Tasks: Lead a team to deliver top-notch customer service and manage customer expectations.
- Company: Join a forward-thinking company committed to quality and equal opportunities.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer satisfaction while developing your leadership skills.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- To provide the highest levels of customer satisfaction by an efficient management of customer expectations through leading his/her team and coordinating with all departments.
- To support External Sales on E2E project identification and delivery; monitoring and management of the order intake to ensure fulfilment of specific requirements such as minimum order quantities, prices, delivery times, origination costs payback, stock management, etc.
- Co‑ordinate actions with other departments, such as logistics and production, to fulfil customer expectations on service (OTIF) and provide ad hoc assistance.
- Manage accounts assigned to him/her by the Plant / Regional Sales and Commercial Manager with the aim of maximising their sales volume and profitability.
- Deal correctly with customer requests: pricing policy, claims, samples, sketches, specifications, offers, general information, and website training.
- Be responsible for maintaining the most up‑to‑date information concerning our customers in the company Management System (GPT, SSS, SAP, etc.).
- Participate in the definition and follow‑up of customer account plans and support the data collection for these plans.
- Attend meetings together with the Sales Representative he/she works with, and the Plant / Regional Sales and Commercial Manager (Tier 1 meeting).
- Sustain the Group’s Management System relating to the sales and commercial activity (SSS, GPOT, SDS, SDP...).
- Promote the use of web‑based ordering by customers.
- Attend and contribute to major customer review meetings.
- Secure that the processes for subcontracting the conversion of some goods for sale satisfy customer needs.
- Participate actively in the problem‑solving process when analysing customer claims related to Service issues / non‑conformities.
- Participate in the definition and be responsible for the implementation of working instructions aimed to improve the efficiency of the customer service team.
- Work with Plant management team to drive and improve customer satisfaction.
- Identify deficiencies in skills among his/her team members and work to improve individuals’ capabilities through coaching and training.
- Lead the definition and implementation of induction training for all new members joining his/her team.
- Actively participate in his/her own training programme definition and implementation, supporting new training initiatives and reporting any detected skills that would need to be reinforced for his/her own benefit.
- Lead the annual appraisal of his/her team members with the Sales Manager.
Qualifications
- Work Experience: Customer Service
- Education: GCSEs (General Certificate of Secondary Education) – Administration
Equal Opportunities
Saica Group is committed to Occupational Risk Prevention for its employees and partner companies, Environmental Protection, the Quality of its products and services, and Equal Opportunities between men and women.
Customer Service Manager in Wigan employer: SAICA PACK UK Ltd
Saica Group is an exceptional employer, offering a dynamic work environment in the United Kingdom where customer satisfaction is at the forefront of our mission. We prioritise employee growth through comprehensive training programmes and a culture of collaboration, ensuring that our Customer Service Managers are equipped to lead their teams effectively. With a strong commitment to equal opportunities and environmental protection, we provide a meaningful workplace that values both personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager in Wigan
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Prepare for interviews by researching the company and its customer service approach. Think about how you can contribute to their goals and improve customer satisfaction. Show them you’re not just another candidate, but the perfect fit for their team!
✨Tip Number 3
Practice your answers to common interview questions, especially those related to managing teams and resolving customer issues. Role-play with a friend or use online resources to get comfortable. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you. Plus, it’s a great way to show your enthusiasm for joining our team at StudySmarter!
We think you need these skills to ace Customer Service Manager in Wigan
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Service Manager role. Highlight your experience in managing teams and improving customer satisfaction, as these are key for us at StudySmarter.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for customer service and how you can lead a team to meet our customers' needs. Keep it engaging and personal.
Showcase Relevant Experience:When detailing your work history, focus on experiences that align with the responsibilities listed in the job description. We want to see how you've successfully managed customer expectations and improved service delivery.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at SAICA PACK UK Ltd
✨Know Your Customer Service Inside Out
Make sure you understand the key responsibilities of a Customer Service Manager. Brush up on customer satisfaction strategies, order management processes, and how to handle customer claims effectively. This will show that you're not just familiar with the role but also passionate about delivering top-notch service.
✨Showcase Your Leadership Skills
As a Customer Service Manager, you'll be leading a team. Prepare examples of how you've successfully managed teams in the past, focusing on coaching, training, and improving team performance. Highlight any specific instances where your leadership made a difference in customer satisfaction.
✨Familiarise Yourself with Relevant Systems
Get to grips with the management systems mentioned in the job description, like GPT, SSS, and SAP. If you have experience with similar systems, be ready to discuss how you used them to enhance customer service and streamline operations.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Think of real-life examples where you resolved issues or improved processes. This will demonstrate your critical thinking skills and your ability to maintain high customer satisfaction levels.
