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- Tasks: Lead technical excellence and collaborate with teams to deliver innovative solutions.
- Company: Join Saica Group, a leader in sustainable paper solutions across 11 countries.
- Benefits: Enjoy a dynamic work environment with opportunities for personal training and development.
- Why this job: Be part of a mission-driven company focused on sustainability and innovation.
- Qualifications: University degree in Engineering or Chemistry; project management experience preferred.
- Other info: Ideal for team players who value diversity and high standards.
The predicted salary is between 36000 - 60000 £ per year.
Company Description
Saica Group offers sustainable paper solutions for the manufacture of corrugated board and flexible packaging, promoting circularity in waste management. With more than 12,000 employees and a presence in 11 countries, Saica Group operates through four business lines: Saica Paper, Saica Natur, Saica Pack, and Saica Flex.
Job Description
Main Responsibilities/Overall Purpose
Saica Group provides sustainable recycled paper, corrugated cardboard, and flexible packaging manufacturing solutions, along with waste management and recovery services. Our values—care, value, and challenge—guide our commitment to sustainability.
The role involves leading technical excellence by collaborating with all SAICA FLEX local technical teams to be recognized as a value-adding, proactive technical and innovation partner for our customers.
Specific Tasks/Accountabilities
- Apply Group Policies: Equal Opportunities, Environment, Quality, and Health & Safety.
- Understand customer expectations regarding Sustainability, Product Development, and Value Engineering; communicate these needs within the team to develop suitable technical solutions.
- Define, execute, and monitor projects as part of the Operational Master Plan (OMP) in coordination with KAM and RSD.
- Drive Sustainability and Total Cost of Ownership projects, such as Recyclability, LCA, and End-to-End analysis, with support from the Sustainability Manager and MIM team.
- Lead and coordinate with KAM and technical teams on Value Engineering projects and technical solutions to improve margins for customers.
- Coordinate trial schedules with site PDEs for new business onboarding and support trials at customer sites when necessary.
- Respond actively to innovation contests involving SFX.
- Address major technical issues promptly in coordination with Quality and PDE teams to protect SFX branding.
- Engage in actions to improve performance, especially through co-innovation with customers.
- Build relationships with customer R&D communities to position SFX as a preferred partner.
- Familiarize with customer factories and main lines supplied by SFX.
- Participate as an executive member in Account Team meetings and support KAM in customer meetings and presentation development.
- Follow procedures in the SFSS manual regarding the TS role and responsibilities.
- Ensure effective communication and reporting within Sales & Marketing teams and promote the use of business information systems for reliable reporting.
- Support induction training for new SFX sales team members and participate in personal training initiatives.
Other Duties
Undertake additional responsibilities as directed by the line manager, consistent with the role\’s scope.
Skills, Qualifications & Attributes
- University degree in Engineering, Chemistry, or related field.
- Knowledge of Polymers and Plastic Science.
- Understanding of Flexible Packaging.
- Project management experience.
- Minimum of 3 years in sales, product development, or production management within industrial settings, preferably sector-specific experience.
- At least 1 year in processes related to flexible packaging.
- Basic training in Q.S.E.
Job Requirements
Ideal candidates will be team-oriented, supportive, and committed to diversity and high standards. They should be motivated to improve and transparent in communication. Specific skills and experience will be detailed in the job description.
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Technical Support employer: Saica Group
Contact Detail:
Saica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support
✨Tip Number 1
Familiarise yourself with the latest trends in sustainable packaging and recycling. This knowledge will not only help you understand Saica Group's mission but also allow you to engage in meaningful conversations during interviews.
✨Tip Number 2
Network with professionals in the flexible packaging industry. Attend relevant events or join online forums to connect with others who can provide insights into the role and potentially refer you to opportunities at Saica Group.
✨Tip Number 3
Prepare to discuss your project management experience in detail. Be ready to share specific examples of how you've successfully led projects, particularly those related to sustainability or product development, as this aligns closely with the job requirements.
✨Tip Number 4
Demonstrate your understanding of customer needs and how to address them. Think about how you can position yourself as a proactive partner for clients, which is a key aspect of the Technical Support role at Saica Group.
We think you need these skills to ace Technical Support
Some tips for your application 🫡
Understand the Company: Before applying, take some time to understand Saica Group's mission and values. Familiarise yourself with their commitment to sustainability and how they operate across different business lines. This knowledge will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your experience in engineering, chemistry, or related fields. Make sure to mention any specific projects you've managed, especially those related to flexible packaging or sustainability, as these are key aspects of the role.
Showcase Your Skills: Clearly outline your skills in project management, customer engagement, and technical problem-solving. Provide examples of how you've successfully collaborated with teams or improved processes in previous roles, as this aligns with the responsibilities of the position.
Craft a Strong Cover Letter: Your cover letter should not only express your interest in the Technical Support role but also demonstrate your understanding of the company's goals. Discuss how your background and skills can contribute to Saica Group's mission of promoting circularity in waste management.
How to prepare for a job interview at Saica Group
✨Understand the Company Values
Before your interview, make sure you understand Saica Group's core values: care, value, and challenge. Be prepared to discuss how these values resonate with your own work ethic and how you can contribute to their commitment to sustainability.
✨Showcase Your Technical Knowledge
Since the role involves technical excellence, brush up on your knowledge of polymers, plastic science, and flexible packaging. Be ready to discuss specific projects or experiences where you've applied this knowledge effectively.
✨Prepare for Project Management Questions
Given the emphasis on project management in the job description, think of examples from your past experience where you've successfully managed projects. Highlight your ability to coordinate with teams and drive results, especially in relation to sustainability initiatives.
✨Demonstrate Team Collaboration Skills
Saica Group values teamwork, so be prepared to share examples of how you've worked collaboratively in previous roles. Discuss how you’ve built relationships with colleagues and customers, and how you can bring that collaborative spirit to their team.
