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For Companies At a Glance
- Tasks: Manage customer accounts, orders, and stock while ensuring top-notch service.
- Company: Join Saica Pack, a leader in sustainable packaging solutions.
- Benefits: Enjoy a pension scheme, attractive pay, subsidized meals, and free parking.
- Why this job: Be part of a dynamic team, enhance your skills, and make a real impact.
- Qualifications: Strong customer service, communication, and IT skills; SAP knowledge is a plus.
- Other info: This is a full-time temporary position with opportunities for growth.
The predicted salary is between 24000 - 36000 £ per year.
An opportunity has arisen to recruit a Customer Service Administrator. This position will be on a Full Time Temporary Basis.
Main Responsibilities:
- Managing a number of customer accounts within the department.
- Ordering, delivery and stock management of all components for each account.
- Interpreting and reviewing customer forecasts and requirements to ensure customer demands are fully met, whilst minimising cost.
- Co-ordinating and processing new product developments from conception to approval/order stage.
- Communicating with customers by various methods, ensuring at all times that high standards of customer service are met.
- Liaison with all internal departments, as well as External Sales, Technical Reps, suppliers and finance service centre.
- Ad hoc duties such as project work, processing complaints, resolving invoice queries, etc.
MIN REQUIREMENTS:
Skills Required:
- Excellent customer service skills.
- Excellent interpersonal skills and an ability to communicate at all levels.
- Ability to work as part of a team, in a busy office, working to tight deadlines.
- Good organisational skills and an ability to prioritise workload.
- Excellent IT skills – including MS Office. Excellent communication and Interpersonal skills are also essential, in addition to exceptional administrative skills. Numeracy, tenacity and resourcefulness skills are also required.
- We have recently implemented SAP in Customer services therefore previous working knowledge of SAP would be advantageous
Benefits:
- Pension scheme, attractive remuneration package, subsidised canteen, free parking, plant bonus scheme.
Applications : If you believe you have the necessary skills and attributes please forward your CV and Supporting letter of application to :
Sean McCombe, Saica Pack Warrenpoint, Newry Road, Warrenpoint, Co. Down, BT34 3LB
SAICA is an Equal Opportunities employer and welcomes applications from any suitable qualified candidate
Customer Services Administrator employer: Saica Group
Contact Detail:
Saica Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Familiarize yourself with SAP, as it's a key system used in customer services. If you have prior experience, be ready to discuss specific instances where you've utilized it effectively.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've successfully managed customer accounts or resolved issues in the past. This will demonstrate your ability to meet high standards.
✨Tip Number 3
Showcase your organizational skills by discussing how you prioritize tasks in a busy environment. Be prepared to give examples of how you've handled tight deadlines and multiple responsibilities.
✨Tip Number 4
Emphasize your interpersonal skills by sharing experiences where you've effectively communicated with various stakeholders, including customers and internal teams. This will illustrate your ability to work collaboratively.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your excellent customer service skills and relevant experience. Use specific examples that demonstrate your ability to manage customer accounts and work under tight deadlines.
Craft a Strong Supporting Letter: In your supporting letter, clearly express your interest in the Customer Services Administrator position. Mention how your skills align with the job requirements, particularly your interpersonal and organizational skills.
Highlight SAP Experience: If you have previous experience with SAP, be sure to mention it in both your CV and supporting letter. This will show that you are familiar with the systems used in the role and can hit the ground running.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and supporting letter. Check for any spelling or grammatical errors, as well as ensuring that all information is accurate and complete.
How to prepare for a job interview at Saica Group
✨Showcase Your Customer Service Skills
Since the role emphasizes excellent customer service, be prepared to share specific examples of how you've successfully handled customer inquiries or complaints in the past. Highlight your ability to maintain high standards even under pressure.
✨Demonstrate Your Organizational Abilities
Discuss how you prioritize tasks and manage your workload effectively. You might want to mention any tools or methods you use to stay organized, especially in a busy office environment.
✨Familiarize Yourself with SAP
If you have experience with SAP, make sure to mention it during the interview. If not, do some research on its functionalities and be ready to discuss how you would adapt to using it in your role.
✨Prepare for Teamwork Questions
The job requires working as part of a team, so be ready to talk about your experiences collaborating with others. Think of examples where you contributed to a team project or helped resolve a conflict within a group.
