Alliance / Key Account Manager - API (CRDMO) (England)

Job Responsibilities:

• Delivery of personal sales targets: Maintain active awareness of progress against personal sales targets and develop a sales plan that enables quarterly targets to be delivered. Deliver sales objectives through regular customer engagement and disciplined use of Salesforce to track progress.
• Understand what the customer wants: Interact with customers to understand their requirements and develop bespoke tailor-made solutions. Collaborate with colleagues across R&D, Project management and Pre-sales to develop competitive proposals for CMC services.
• Develop customer relationships: Cultivate and maintain relationships with existing customers to grow long-term business partnerships. Understand the reporting relationships within customer organisations to identify key collaborators and decision makers. Partner internally with colleagues across the business to facilitate the delivery of customer requirements (e.g., on-site visits, audits, legal documents, interactions at CPHI, sustainability expectations, etc.).
• Understand how Sai can help the customer: Maintain an up-to-date awareness of company capabilities and proactively communicate this with customers with a view to identifying sales growth opportunities. Collaborate with business intelligence colleagues in Sai to identify opportunities within customer portfolios that can lead to further growth with existing customers.
• Ensure customer delivery expectations are met: Proactively work with R&D and Project management colleagues to ensure that OTIF targets are being met on Projects. Work closely with the Project management group to engage key external stakeholders to manage issues where OTIF targets are impacted or scope changes are required. Escalate any delivery challenges (with potential solution options) to the senior leadership team. Work with customers and internal key stakeholders to drive completion of key documents that enable Project delivery (e.g., statement of work documents, supply agreements, FTE arrangements, etc.). Act as a single point of contact to support customers with any post-Project delivery requirements.

Qualifications and Experience:

• Significant experience of working as a project manager or business development support role within biotech, big pharma and/or CMOs from a sales, marketing, and/or outsourcing perspective.
• Chemistry/Chemical Engineering Degree desired but not essential; an advanced degree (MS, MBA, PhD) is helpful but not mandatory.
• Strong understanding of small molecule development lifecycle from IND to commercialisation.

Knowledge / Skills / Abilities:

• Communication: Proficient verbal and written communication skills in English. Proficient in Microsoft (Excel, Word, Outlook, PowerPoint). Strong interpersonal and presentation skills. Ability to reduce complexity for key stakeholders.
• Industry awareness: Demonstrates general knowledge of custom chemical manufacturing. Ability to represent the company and its business interests with identified Pharma & Biotech stakeholders and decision makers, key opinion leaders. Demonstrates understanding of market-specific environments including trends, regulatory frameworks and legal boundaries, competitive landscapes, influential industry societies, etc. Strong analytical ability, CDMO / CMC knowledge.
• Ability to deliver solutions: Comfortable addressing customer challenges and finding solutions. Proactive to find solutions to issues, follows up on outstanding actions and drives activities to completion by engaging with key stakeholders across the organisation. Ability to understand and network across complex organisations – can ‘join the dots’ to identify opportunities / drive outcomes.
• Travel: Flexibility to accommodate essential travel for the role. Must be able to travel internationally especially to India, US, UK, EU.