Alliance / Key Account Manager – API (CRDMO)

Job Responsibilities:

• Delivery of personal sales targets:

• Maintain active awareness of progress against personal sales targets and develop a sales plan that enables quarterly targets to be delivered.
• Deliver sales objectives through regular customer engagement and disciplined use of Salesforce to track progress.

• Interact with customers to understand their requirements and develop bespoke tailor-made solutions.
• Collaborate with colleagues across R&D, Project management and Pre-sales to develop competitive proposals for CMC services.

• Cultivate and maintain relationships with existing customers to grow long-term business partnerships.
• Understand the reporting relationships within customer organisations to identify key collaborators and decision makers.
• Partner internally with colleagues across the business to facilitate the delivery of customer requirements (e.g. on-site visits, audits, legal documents, interactions at CPHI, sustainability expectations etc).

• Maintain an up-to-date awareness of company capabilities and proactively communicate this with customers with a view to identifying sales growth opportunities.
• Collaborate with business intelligence colleagues in Sai to identify opportunities within customer portfolios that can lead to further growth with existing customers.

• Proactively work with R&D and Project management colleagues to ensure that OTIF targets are being met on Projects.
• Work closely with the Project management group to engage key external stakeholders to manage issues where OTIF targets are impacted or scope changes are required.
• Escalate any delivery challenges (with potential solution options) to the senior leadership team.
• Work with customers and internal key stakeholders to drive completion of key documents that enable Project delivery (e.g. statement of work documents, supply agreements, FTE arrangements etc).
• Act as a single point of contact to support customers with any post Project delivery requirements.

Qualifications and Experience:

• Significant experience of working as a project manager or business development support role within biotech, big pharma &/or CMOs from a sales, marketing, and/or outsourcing perspective.
• Chemistry/Chemical Engineering Degree desired but not essential; an advanced degree (MS, MBA, PhD) is helpful but not mandatory.
• Strong understanding of small molecule development lifecycle from IND to commercialization.

Knowledge / Skills / Abilities:

• Communication:

• Proficient verbal & written communication skills in English.
• Proficient in Microsoft (Excel, Word, Outlook, PowerPoint).
• Strong interpersonal and presentation skills.
• Ability to reduce complexity for key stakeholders.

• Demonstrates general knowledge of custom chemical manufacturing.
• Ability to represent the company and its business interests with identified Pharma & Biotech stakeholders and decision makers, key opinion leaders.
• Demonstrates understanding of market-specific environments including trends, regulatory frameworks and legal boundaries, competitive landscapes, influential industry societies, etc.
• Strong analytical ability, CDMO / CMC knowledge.

• Comfortable addressing customer challenges and finding solutions.
• Proactive to find solutions to issues, follows up on outstanding actions and drives activities to completion by engaging with key stakeholders across the organisation.
• Ability to understand and network across complex organizations – can ‘join the dots’ to identify opportunities / drive outcomes.

• Flexibility to accommodate essential travel for the role.
• Must be able to travel internationally especially to India, US, UK, EU.