At a Glance
- Tasks: Lead and manage operational services, ensuring effective delivery and performance.
- Company: Saheli Hub, a charity focused on empowering communities facing inequalities.
- Benefits: Employer pension contribution, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with a focus on community impact and team collaboration.
- Why this job: Make a real difference in communities while developing your leadership skills.
- Qualifications: Degree in business management or related field; strong operational management experience required.
The predicted salary is between 33075 - 40425 £ per year.
- Job Title
- Operations Manager
- Benefits Employers pension contribution (3% matching equivalent employee contribution)
- Working Hours 36.5 hours per week
- Contract Type Various
- Probationary Period 6 months
- Responsible To Chief Operations Officer
- Direct Line Management Aesha Ali
- Primary Location Peripatetic
Work Location Model On-site / Operational field-based (Working from home is not applicable)
About Saheli Hub & Role Summary
About Saheli Hub Saheli Hub is a registered charity working with communities experiencing some of the greatest health, social and economic inequalities.
We provide culturally appropriate services that educate, motivate, inspire and empower individuals and communities to improve their health, wellbeing, confidence, skills, employability and independence.
Job Summary The Operations Manager will provide strong, visible, and effective leadership across Saheli Hub's operational services.
The postholder will ensure programmes and contracts are delivered safely, efficiently, within budget, and to required performance standards.
This role focuses on using management information and performance data to track service health, manage operational risk, lead multidisciplinary teams, oversee compliance, and strengthen strategic partner relationships across the region.
Main Duties and Responsibilities
- 1. Operational Leadership
- Provide strong day-to-day leadership across operational services, projects, and contracts.
- Translate organizational strategy into clear operational plans, priorities, and measurable outcomes.
- Identify operational issues quickly and implement effective corrective actions.
- Maintain clear communication between senior leadership, managers, and frontline teams.
- Deputise for the Chief Operating Officer where appropriate.
- 2. Performance and Contract Management
- Take operational responsibility for achieving contractual KPIs, output metrics, and outcomes.
- Monitor performance using management data and lead regular reviews with Team Leads and Project Leads.
- Ensure underperformance is addressed early via robust performance improvement plans.
- Work closely with M&E staff to ensure accurate reporting for commissioners, funders, and senior leadership.
- 3. Leadership and People Management
- Lead, motivate, and mentor a diverse multidisciplinary workforce across locations.
- Provide management oversight to Team Leads and direct reports through regular 1-to-1s and appraisals.
- Promote the Saheli Way delivery model across all frontline services.
- Support recruitment, induction, workforce training, and staff retention.
- 4. Financial and Resource Management
- Manage operational and contract budgets responsibly, monitoring expenditure against forecasts.
- Ensure optimal staffing and resource allocation across active contracts.
- Identify potential financial pressures or opportunities for operational efficiency without compromising service quality.
- 5. Quality, Compliance & Risk Management
- Maintain robust quality assurance processes across all service locations.
- Ensure strict adherence to UK GDPR, data protection requirements, health and safety, and safeguarding (children and vulnerable adults).
- Maintain operational risk registers and support internal/external audit preparation.
- 6. Participant Experience & Stakeholder Engagement
- Ensure participants receive culturally appropriate, high-quality, and person-centered support.
- Build strong relationships with commissioners, Jobcentre Plus / DWP, NHS partners, local authorities, and VCFSE organisations to expand referral pathways.
- Support business development, funding applications, and contract mobilisation for new opportunities.
Person Specification
Qualifications
- Degree or equivalent professional experience in business management, health, community development, or related discipline Essential
- GCSE English and Maths (Grade C/4 or above) or equivalent Essential
- Recognised Management/Leadership qualification (Level 3 or above) or substantial experience Essential
- First Aid qualification or willingness to undertake training Essential
- Relevant project, contract, or operational management qualification Desirable
- Knowledge & Experience
- Significant operational management experience leading multidisciplinary teams Essential
- Proven background managing contracts against target KPIs, budgets, and quality standards Essential
- Demonstrated experience using management data/dashboards to drive operational decisions Essential
- Experience working with disadvantaged, ethnically diverse, or seldom-heard communities Essential
- Understanding of safeguarding, UK GDPR, and risk management compliance Essential
- Experience in employability, health, wellbeing, DWP, or NHS service delivery Desirable
Skills & Abilities
- Strong leadership capability to motivate teams and hold staff accountable Essential
- Excellent data and digital proficiency (Microsoft 365, Excel, CRM systems, MIS) Essential
- Strong written, verbal, and presentation skills for senior management and external stakeholders Essential
- Ability to manage competing priorities under pressure while maintaining high accuracy Essential
- Proactive, resilient, commercially aware, and performance-driven Essential
- #J-18808-Ljbffr
Operations Manager in Birmingham employer: Sähëlï Hub
Saheli Hub is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that empowers its employees to make a meaningful impact in the community. With a strong focus on professional development, team collaboration, and cultural sensitivity, the Operations Manager role offers unique opportunities for growth while addressing significant health and social inequalities. Located in a peripatetic setting, this position allows for dynamic engagement with diverse communities, ensuring that every team member contributes to transformative change.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager in Birmingham
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Manager at Sähëlï Hub!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sähëlï Hub or be willing to refer you for that Operations Manager position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sähëlï Hub who’s on the lookout for their next Operations Manager star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Manager role at Sähëlï Hub!
We think you need these skills to ace Operations Manager in Birmingham
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sähëlï Hub. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Sähëlï Hub
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Sähëlï Hub. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
