At a Glance
- Tasks: Support residents in sustaining their tenancies and manage housing applications effectively.
- Company: Join the Salvation Army Homes, a leader in supported housing services.
- Benefits: Enjoy 26 days annual leave, birthday off, and financial bonuses.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Passion for helping others and strong communication skills.
The predicted salary is between 31500 - 38500 £ per year.
We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This is a key post contributing to the delivery of Salvation Army Homes services to its residents. Working within our corporate aims and objectives you will deliver a resident-focused service.
You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process applications, conduct relevant background checks, and allocate vacant properties. You will also ensure supported move-on accommodation is available for use, keeping vacant properties to a minimum and minimising void turnaround time. You will ensure health and safety and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents.
Working with our residents, you will be key to increasing their ability to sustain a tenancy when they are housed in our move-on properties and when they transition out of the scheme.
About the Service: Mildmay House is a 47-bed supported accommodation service for single homeless males and females aged 16 upwards. Clients who live at our service come from a variety of backgrounds and circumstances including relationship breakdowns, rough sleeping, mental health issues, and drugs and alcohol use. At Mildmay, we seek to provide a warm, respectful, and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay and journey with us as they move towards independent living.
What our Staff Say: I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us to truly transform lives.
About You: A Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive, and always finding a way to be effective.
Benefits of working as a Tenancy Sustainment Officer:
- 26 days annual leave rising to 31 days
- £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and offline)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full induction package and training relevant to the role
- Long service awards from 2.5 years
About Us: A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person-centred, individualised strategies and plans that transform lives, support recovery, and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support, and resettlement services to our residents. That’s where you come in.
As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
Tenancy Sustainment Officer in Liverpool employer: Saha
saha is an exceptional employer that prioritises the well-being and growth of its employees while making a meaningful impact in the community. Located in Preston, our supportive work culture fosters collaboration and empathy, allowing you to thrive as you help individuals regain their independence. With competitive benefits, including bonuses and extensive training opportunities, saha is dedicated to empowering both its clients and staff for a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Sustainment Officer in Liverpool
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Saha.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Saha!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Saha, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Saha or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Tenancy Sustainment Officer in Liverpool
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Saha:Before hitting send, make sure to tailor your application specifically to Saha! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Saha
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
