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- Tasks: Support residents in sustaining their tenancies and manage housing applications effectively.
- Company: Join the Salvation Army Homes team dedicated to transforming lives.
- Benefits: Enjoy 26 days annual leave, birthday off, and financial bonuses.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Passion for helping others and strong communication skills.
- Other info: Dynamic environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This is a key post contributing to the delivery of Salvation Army Homes services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service. You will co‑coordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents. Working with our residents, you will be key to increasing their ability to sustain a tenancy when they are housed in our move on properties and when they transition out of the scheme.
Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards. Clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living.
A Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
Benefits of working as a Tenancy Sustainment Officer:
- 26 days annual leave rising to 31 days
- £100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents.
As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Tenancy Sustainment Officer in Liverpool employer: Saha
Contact Detail:
Saha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in Liverpool
✨Tip Number 1
Get to know the organisation! Research Salvation Army Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and support services. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face as a Tenancy Sustainment Officer and how you'd handle them. Practising your responses will help you feel more confident during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Mildmay House and making a positive impact on residents' lives.
We think you need these skills to ace Tenancy Sustainment Officer in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in the lives of our residents at Mildmay House.
Tailor Your Experience: Make sure to highlight any relevant experience you have in tenancy management or working with vulnerable individuals. We’re looking for specific examples that demonstrate how you've made an impact in similar roles.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key skills and experiences are easy to spot. Remember, we want to get to know you quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, you’ll find all the details you need about the role and our values there.
How to prepare for a job interview at Saha
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the key aspects of tenancy management, rent collection, and how to support residents in their journey towards independent living. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your People Skills
As this role involves working closely with vulnerable individuals, it's crucial to demonstrate your ability to build relationships. Prepare examples from your past experiences where you've successfully supported or helped others, especially in challenging situations. Highlight your empathy and communication skills during the interview.
✨Understand the Organisation's Values
Familiarise yourself with the Salvation Army Homes' mission and values. Be ready to discuss how your personal values align with theirs, particularly around transforming lives and supporting those in need. This will show that you're not just looking for a job, but that you're passionate about making a difference.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the role and the team at Mildmay House. Ask about the challenges they face in tenancy sustainment or how they measure success in their services. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
