At a Glance
- Tasks: Inspire and support tenants while managing rent income collection and recovery.
- Company: Join the Salvation Army Homes, a leader in supported housing.
- Benefits: Enjoy 26 days annual leave, discounts, pension, and training opportunities.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives and build sustainable communities.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in? If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, covering our North services in England.
At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. This rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements. You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income.
We're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:
- A confident, capable communicator with knowledge of a range of methods to problem solve
- Customer focused with great customer service experience and the ability to engage with challenging customers
- Able to inspire and engage others, and enhance learning through reflection and positive risk taking.
- A natural people-person and team player.
- Excited by developing and implementing savvy new ideas.
- Unfazed by having several competing priorities to manage.
- Able to use technology in day-to-day work.
In return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes:
- 26 days paid annual leave (pro rata) rising to 31 days, plus public holidays
- A high street discount scheme (great savings both online and in-store)
- Pension with life assurance
- Health assistance programme
- Training opportunities to aid your own personal and professional development
A registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society – mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person‑centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour.
In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement services to our residents. That’s where you come in.
As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Income Management Officer employer: Saha
At Salvation Army Homes, we pride ourselves on being an exceptional employer dedicated to transforming lives and fostering sustainable communities. Our supportive work culture encourages personal and professional growth, offering extensive training opportunities and a generous benefits package, including up to 31 days of annual leave and a health assistance programme. Join us in making a meaningful impact while enjoying a fulfilling career in a dynamic team environment across our North services in England.
StudySmarter Expert Advice🤫
We think this is how you could land Income Management Officer
✨Tip Number 1
Get to know the company! Research Salvation Army Homes and understand their mission and values. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to housing and community support. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for behavioural questions! Think of examples from your past experiences where you've demonstrated problem-solving, customer service, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Income Management Officer
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for helping tenants shine through in your application. We want to see how your passion for creating sustainable communities aligns with our mission at Salvation Army Homes.
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the Income Management Officer role. We love seeing how you've tackled challenges and made a positive impact in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell us why you're the perfect fit for this role. Share specific examples of how you've inspired others or solved problems, and don’t forget to mention your can-do attitude!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and our values.
How to prepare for a job interview at Saha
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Management Officer. Familiarise yourself with the key responsibilities, such as rent income collection and tenant support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your People Skills
Since this role is all about engaging with tenants and problem-solving, prepare examples from your past experiences where you've successfully communicated with challenging customers or inspired others. Highlight your ability to create positive relationships and how you can bring that to the team.
✨Demonstrate Your Resilience
The job requires a high level of resilience, especially when managing competing priorities. Think of situations where you've had to juggle multiple tasks and how you handled them. Share these stories during the interview to illustrate your ability to thrive in a fast-paced environment.
✨Be Ready to Discuss Ideas
Salvation Army Homes values creativity and innovation. Come prepared with a few savvy ideas on how you could enhance tenant engagement or improve income collection processes. This shows that you're proactive and excited about contributing to the team's success.
