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- Tasks: Support residents in sustaining their tenancies and manage housing applications effectively.
- Company: Join the Salvation Army Homes, a leader in supported housing services.
- Benefits: Enjoy 26 days annual leave, birthday off, and financial bonuses.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Passion for helping others and strong communication skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
We have an exciting opportunity for a Tenancy Sustainment Officer to join our team at Mildmay House. This is a key post contributing to the delivery of Salvation Army Homes services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service.
You will co-coordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties. You will also ensure supported move on accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes' residents.
Working with our residents, you will be key to increasing their ability to sustain a tenancy when they are housed in our move on properties and when they transition out of the scheme.
Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards. Clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living.
A Tenancy Sustainment Officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.
Benefits of working as a Tenancy Sustainment Officer:
- 26 days annual leave rising to 31 days
- £100 when you start work, plus £250 at 6 months' service and another £250 at 12 months' service
- An extra day off on your birthday
- A High Street discount scheme (great savings both on and off-line)
- Pension with life assurance
- Discounted private medical insurance
- Loans available for financial emergencies
- Occupational Sick Pay
- A full Induction package and training relevant to the role
- Long service awards from 2.5 years
- Support to learn and develop your career
Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour.
As an equal opportunities employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Tenancy Sustainment Officer in England employer: Saha
Contact Detail:
Saha Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Sustainment Officer in England
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sectors. Attend local events or join online groups where you can connect with others who share your passion for helping vulnerable individuals. You never know who might have a lead on a Tenancy Sustainment Officer role!
✨Tip Number 2
Prepare for interviews by researching Salvation Army Homes and their values. Understand their mission and think about how your experiences align with their goals. This will help you show that you're not just looking for any job, but that you genuinely want to be part of their team.
✨Tip Number 3
Practice your interview skills with a friend or family member. Focus on common questions related to tenancy management and resident support. The more comfortable you are speaking about your experiences, the better you'll come across in the real deal!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Salvation Army Homes team and making a difference in the lives of residents.
We think you need these skills to ace Tenancy Sustainment Officer in England
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for helping others shine through. We want to see that you genuinely care about making a difference in the lives of our residents at Mildmay House.
Tailor Your Experience: Make sure to highlight any relevant experience you have in tenancy management or working with vulnerable individuals. We love seeing how your background aligns with our mission and values!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your skills and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Saha
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Tenancy Sustainment Officer. Familiarise yourself with the key aspects of tenancy management, rent collection, and how to support residents in their journey towards independent living.
✨Showcase Your People Skills
This role is all about building relationships with residents. Be prepared to share examples from your past experiences where you've successfully supported individuals or groups. Highlight your ability to empathise and communicate effectively, as these are crucial skills for this position.
✨Demonstrate Your Problem-Solving Abilities
Think of scenarios where you've had to overcome challenges, especially in a housing or support context. Be ready to discuss how you would handle difficult situations, such as managing void properties or ensuring health and safety standards are met.
✨Align with Their Values
Research Salvation Army Homes and understand their mission and values. During the interview, express how your personal values align with theirs, particularly around helping vulnerable individuals and fostering a supportive environment. This will show that you're not just looking for a job, but that you're genuinely invested in their cause.
