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- Tasks: Coordinate patient bookings and ensure smooth clinic operations.
- Company: Join a supportive NHS team dedicated to improving patient care.
- Benefits: Competitive salary, fixed-term role, and a chance to make a difference.
- Other info: Opportunity for career growth in a dynamic healthcare environment.
- Why this job: Play a vital role in reducing waiting times and enhancing patient experiences.
- Qualifications: Previous NHS admin experience and strong organisational skills required.
The predicted salary is between 30000 - 40000 £ per year.
Employment Type: Fixed-Term (6 Months, with possible extension) Full time office based 37.5 hours per week
Location: UWE Bristol Future Space
Start Date: ASAP
This role is central to ensuring patients are booked efficiently, appointments are coordinated accurately, and clinic capacity is used effectively. Working closely with clinical and operational teams, you will help support timely access to care and contribute directly to reducing waiting times and improving the overall patient journey.
About the Role
As a Patient Booking Administrator, you will be responsible for coordinating outpatient appointments and supporting the smooth delivery of our clinics. You will manage patient bookings, backfill cancellations, and maintain accurate pathway records using Trust systems. Working closely with clinical and operational teams, you will help ensure clinics run efficiently and patients are seen in a timely manner. This role is essential to maximising capacity and reducing waiting times.
Key Responsibilities
- Book outpatient appointments and procedure sessions
- Actively backfill cancellations to maximise clinic utilisation
- Maintain accurate patient records on Trust systems
- Liaise with patients, clinicians, and Trust teams professionally
- Support pathway coordination, scheduling, and tracking activity
- Contribute to efficient service delivery and patient experience
Qualifications & Skills
- Previous NHS administrative or patient booking experience
- Strong organisational and communication skills
- Ability to manage high-volume workloads and competing priorities
- Professional and compassionate approach
Competitive salary dependent on experience. Fixed-term role with clear scope and structure. Supportive clinical and administrative teams. Opportunity to contribute directly to NHS access and waiting list reduction. Well-defined processes and expectations.
How to Apply
Apply on LinkedIn. Please note: We can only accept applications from candidates who can provide evidence of UK Right to Work.
SAH Diagnostics is an equal opportunities employer and welcomes applications from all backgrounds.
Patient Booking Administrator in West Bromwich employer: SAH Diagnostics
Contact Detail:
SAH Diagnostics Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Booking Administrator in West Bromwich
✨Tip Number 1
Network like a pro! Reach out to current or former employees in similar roles. They can give you the inside scoop on what it’s really like and might even refer you directly, which is a massive plus.
✨Tip Number 2
Prepare for the interview by practising common questions related to patient booking and administration. We recommend role-playing with a friend to get comfortable with your responses and show off your organisational skills.
✨Tip Number 3
Show your passion for improving patient experiences during interviews. Share examples of how you've contributed to efficient service delivery in the past. This will demonstrate that you’re not just about the job, but about making a difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Patient Booking Administrator in West Bromwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially any NHS administrative or patient booking roles. We want to see how your skills match the job description, so don’t be shy about showcasing your organisational and communication abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving patient journeys and how you can contribute to reducing waiting times. Keep it professional but let your personality come through!
Be Clear and Concise: When filling out your application, make sure your answers are clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the Patient Booking Administrator role.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of being noticed. It’s the easiest way for us to keep track of your application and ensure it gets into the right hands!
How to prepare for a job interview at SAH Diagnostics
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Patient Booking Administrator. Familiarise yourself with the key tasks like booking outpatient appointments and managing cancellations. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Given the high-volume workload mentioned in the job description, be prepared to discuss how you manage competing priorities. Share specific examples from your past experience where you've successfully organised tasks or improved efficiency. This will highlight your ability to thrive in a busy environment.
✨Communicate Professionally
As you'll be liaising with patients and clinical teams, it's crucial to convey your communication skills during the interview. Practice articulating your thoughts clearly and professionally. You might even want to role-play common scenarios you could face in the role to showcase your approach.
✨Emphasise Your Compassionate Approach
The job requires a professional yet compassionate attitude towards patients. Be ready to discuss how you handle sensitive situations and ensure a positive patient experience. Sharing anecdotes that reflect your empathy can set you apart as a candidate who truly cares about patient care.