At a Glance
- Tasks: Lead and inspire teams to enhance operations and deliver exceptional customer experiences.
- Company: Join Sagoss, an award-winning tech company at the forefront of innovation.
- Benefits: Enjoy competitive salary, private medical insurance, and birthday leave.
- Other info: Opportunities for growth and professional development in a collaborative team.
- Why this job: Make a real impact in a dynamic environment while shaping the future of technology.
- Qualifications: Senior operations leadership experience in engineering or technology is essential.
The predicted salary is between 56700 - 69300 £ per year.
Join our team at Sagoss, an award-winning, product-led technology business at an exciting stage of growth. This high-impact opportunity suits a commercially minded operations leader who enjoys improving performance, developing people and delivering excellent customer outcomes.
SALARY: Competitive + Benefits
LOCATION: Henley-on-Thames, Oxfordshire
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
Make a visible difference in a senior leadership role with the freedom to shape how a successful technology business delivers and grows. Working directly with the CEO, the Operations Director will lead engineering, support, projects, procurement and customer delivery, bringing pace, clarity and accountability to operations. The Operations Director will play a key part in winning and mobilising new business, strengthening margins and building trusted customer and supplier relationships. For someone who combines strategic thinking with hands-on leadership, the Operations Director offers real variety, influence and the chance to shape an ambitious next chapter.
ABOUT US
Established in 2006, Sagoss Group is a growing, entrepreneurial group made up of three distinctive businesses: Sagoss, Accellerate and Healthium Clinics. Each business operates in a specialist market, creating a varied and commercially interesting environment where finance plays an important role in supporting growth, control and future scalability.
- Sagoss: a UK technology business delivering intelligent parking and transport solutions through an integrated platform that combines software, ANPR, payment systems, customer portals and connected hardware.
- Accellerate: a medical market-access consultancy that helps healthcare technologies and products move successfully through market-access strategy, regulatory compliance, health economics and related commercial support.
- Healthium Clinics: a private, CQC-registered medical and aesthetic clinic in Henley-on-Thames, offering private healthcare, wellness, skin and non-surgical services in a discreet, patient-focused setting.
DUTIES
Your duties as the Operations Director include:
- Leadership and Strategy: Lead, motivate and develop field operations and business services teams, turning business strategy into clear operational plans, priorities and measurable targets.
- Engineering and Service Delivery: Oversee field engineering, installations, workshop and first-line support, driving safe, timely and high-quality delivery.
- Performance and Improvement: Strengthen SLA performance, response times, engineer utilisation, dashboards and reporting, using Power BI, AI and new tools to improve efficiency and automation.
- Supply Chain and Procurement: Own procurement strategy, supplier selection, negotiation, contracts, stock, spares and logistics to secure value, quality and continuity of supply.
- Customer Experience: Lead technical and support desks, act as a senior escalation point and use service data, feedback and account reviews to improve performance.
- Bids, Tenders and Growth: Partner with Sales & Bids on opportunity qualification, technical and pricing input, tender responses, presentations and contract mobilisation.
- Compliance and Quality: Maintain ISO-based management systems and accreditations, supporting audits and compliance with health and safety, CDM, UK GDPR, cyber security and contractual obligations.
- Projects and Mobilisation: Lead large, complex multi-site projects and contract mobilisations, establishing clear governance, risk management and reporting.
- Commercial Performance: Own the operational budget and contribute to forecasting, pricing, margin management and profitability improvement.
- Relationships and Growth: Build strong relationships with customers, partners, suppliers and subcontractors to support service quality, renewals and profitable growth.
CANDIDATE REQUIREMENTS
ESSENTIAL
- Senior operations leadership experience in an engineering, technology or field-service business.
- Proven track record across engineering delivery, supply chain and procurement, customer support and bids or tenders.
- Strong business acumen, including budgets, P&L, pricing and commercial decision-making.
- Demonstrable experience managing large, complex projects and contract mobilisations.
- Sound working knowledge of compliance, health and safety and ISO-based management systems.
- Excellent communication and presentation skills, with the ability to engage boards, customers and evaluation panels.
- Degree or equivalent experience in engineering, operations or business management.
- Full UK driving licence.
DESIRABLE
- Project management qualification such as Agile, PRINCE2, APM or PMP.
- Health and safety qualification such as NEBOSH or IOSH Managing Safely and/or a procurement qualification such as CIPS.
- Experience in parking, transport or smart-infrastructure sectors.
- Experience bidding for public sector contracts and frameworks, including local authorities and the NHS.
- Experience scaling operations in an SME or fast-growing business, or leading change and transformation.
BENEFITS
Joining Sagoss means becoming part of an established, award-winning technology business that is continuing to grow and innovate. We invest in structured onboarding, practical training and ongoing development, giving employees the opportunity to build their expertise, take ownership of their work and progress within the company. Our team works collaboratively across technology, operations, customer service and field engineering to deliver solutions used by public and private-sector organisations. Benefits include private medical insurance and birthday leave. Competitive salary, reviewed in line with performance and business needs.
NO AGENCIES PLEASE
Operations Director employer: Sagoss Group
Sagoss Group is an exceptional employer that fosters a dynamic work culture in the picturesque setting of Henley-on-Thames. With a strong focus on employee growth and development, we offer unique opportunities to lead strategic initiatives while ensuring a healthy work-life balance. Join us to be part of a forward-thinking team that values innovation and collaboration in the technology and healthcare sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Director
✨Tip Number 1: Get Involved in Consulting Case Competitions
Look for case competitions hosted by universities and consulting firms. They’re a fab way to showcase your problem-solving skills and meet industry players. Plus, winning one can seriously boost your CV, which we know is key when applying for roles like Operations Director at Sagoss Group!
✨Tip Number 2: Leverage Alumni Networks
Tap into your university’s alumni network; many consultants love to help out new talent. Reach out to alumni who are working in management consulting, they might have insider knowledge about openings at firms like Sagoss Group or be willing to refer you for that Operations Director position!
✨Tip Number 3: Attend Industry Events and Conferences
Keep an eye on management consulting events, workshops, or panels. These are prime opportunities to network with top professionals and get your name out there. You might even bump into someone from Sagoss Group who’s on the lookout for their next Operations Director star!
✨Tip Number 4: Polish Your Consulting Skills Online
Engage with online platforms that offer consulting simulations or courses. Prove your chops by completing relevant projects — this not only beefs up your experience but also gives you concrete examples to chat about during interviews for that full-time Operations Director role at Sagoss Group!
We think you need these skills to ace Operations Director
Some tips for your application 🫡
Show Your Problem-Solving Skills:In management consulting, it's all about problem-solving—so make sure your CV highlights your analytical and critical thinking skills. Include examples from your studies or previous roles where you tackled complex issues or came up with innovative solutions. Quantify your achievements whenever possible to demonstrate your impact!
Tailor Your Cover Letter:Your cover letter is your chance to explain why you're a perfect fit for the consulting world. Focus on your motivation for joining the industry and how your skills align with the requirements of the role at Sagoss Group. Remember to mention any relevant coursework or projects that showcase your understanding of strategic frameworks or business models!
Highlight Team Experience:Consultants often work in teams, so it's vital to showcase your collaborative skills. Include experiences where you've worked effectively with others, whether in academic group projects or internships. Discuss your role in the team and how you helped achieve common goals, demonstrating you can thrive in a consultancy environment.
Professionalise Your Online Presence:Make sure your LinkedIn and any other professional profiles are up to date, reflecting your career aspirations in management consulting. Connect with industry professionals and follow relevant groups—show you’re serious about entering this field. Applying through our website is a great way to get noticed, so showcase your personality and enthusiasm there!
How to prepare for a job interview at Sagoss Group
✨Master the Case Study Game
In management consulting, case study interviews are all the rage. Make sure to practice structuring your thoughts and analysing data on the fly. Use resources like example case studies to get comfortable with frameworks and solutions. Remember, it’s not just about getting the right answer but showcasing your thought process, so talk us through your reasoning!
✨Know Your Numbers
Be prepared for some numerical and analytical questions. Brush up on your mental math and be ready to interpret data from charts or graphs. We might throw some business scenarios at you that require a quick turnaround on numerical analysis, so practice these skills to feel confident and swift!
✨Show Your Leadership Flair
As this is a full-time role, we want to see your potential as a seasoned consultant. Be ready to discuss experiences where you've led a project or a team. Think about times you've influenced decisions or navigated challenges—this is your chance to show how you can thrive in a fast-paced, collaborative environment.
✨Be a Cultural Fit
We’re not just looking for brains; we want to see if you vibe with our company culture at Sagoss Group. Prepare to share how your values align with ours. Have a think about what makes a great team environment for you and how you can contribute to that. A good cultural fit goes a long way in management consulting!
