At a Glance
- Tasks: Build strong customer relationships and solve challenges to help accounts grow.
- Company: Join Sagoss, a fast-moving tech company with a collaborative culture.
- Benefits: Enjoy competitive salary, private medical insurance, and birthday leave.
- Other info: Opportunities for growth and innovation in a supportive team.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in account management or customer success within IT or software.
The predicted salary is between 35000 - 40000 £ per year.
Want a customer-facing technology role where you can genuinely own relationships, solve problems and help accounts grow? Join our team at Sagoss, a fast-moving, product-led business where your ideas, judgement and customer focus can make a visible difference.
SALARY: £35,000 to £40,000 per annum + Benefits
LOCATION: Henley-on-Thames, Oxfordshire
JOB TYPE: Full-Time, Permanent
JOB OVERVIEW
This is a fantastic opportunity for an Account Manager / Customer Success Manager who loves building strong relationships, getting stuck into customer challenges and seeing their work make a real commercial impact. No two days need feel the same. The Account Manager / Customer Success Manager will move between customer meetings, software problem-solving, training, projects, renewals and identifying ways to help accounts get even more value. Working closely with technical, support, engineering, development, project, sales and finance teams, the Account Manager / Customer Success Manager will have real visibility across the business and the opportunity to deepen their software and technical knowledge.
DUTIES
- Build Trusted Customer Relationships: Take ownership of a portfolio of key accounts, develop strong relationships at operational and senior level, run regular reviews and understand each customer’s objectives and future plans.
- Own Customer Challenges: Become the person customers can rely on when something needs fixing, investigating issues through software, data and logs and coordinating the right internal teams through to resolution.
- Grow Customer Accounts: Spot genuine opportunities to add value through additional services, modules, hardware, sites and upgrades while supporting renewals and annual price reviews.
- Become a Product Expert: Develop strong knowledge of the software platform and connected hardware, confidently demonstrate its capabilities and help customers get the most from the technology.
- Turn Insight into Action: Translate customer requirements clearly for technical and development teams, share market intelligence and identify recurring issues or opportunities for improvement.
- Deliver Training and Onboarding: Provide engaging on-site and online customer training, support successful onboarding and coordinate webinars, user groups and product update sessions.
- Keep Projects Moving: Work with project and field engineering teams on installations and upgrades, keeping customers informed and ensuring smooth handovers.
- Maintain Clear Account Visibility: Keep CRM records, meeting notes, actions, account health information and pipeline data accurate and up to date.
- Represent the Business: Travel regularly across the UK to meet customers, visit sites and build strong face-to-face relationships.
CANDIDATE REQUIREMENTS
ESSENTIAL
- Previous account management, customer success or client-facing support experience within an IT or software environment.
- Strong problem-solving skills with a track record of taking ownership of customer issues through to resolution.
- Software-savvy and highly IT-literate, with confidence using Microsoft 365 including Word, Excel, Outlook and Teams.
- Experience identifying and closing upsell or renewal opportunities.
- Experience delivering customer training both on site and online.
- Excellent written and verbal communication and presentation skills.
- Highly organised with the ability to manage changing workloads and priorities.
- Full UK driving licence and willingness to travel regularly to customer sites.
- Positive, resilient and accountable approach with the confidence to handle challenging conversations professionally.
- Curious, proactive and collaborative mindset with a genuine desire to improve the customer experience.
DESIRABLE
- Understanding of computer code, databases, APIs or SQL sufficient to investigate issues and communicate confidently with developers.
- Experience in parking, transport, local authority or NHS environments.
- Experience using CRM and support ticketing systems.
- Experience coordinating projects, installations or system upgrades.
- Knowledge of SaaS contracts, service levels and renewals.
BENEFITS
Joining Sagoss means becoming part of an established, award-winning technology business that is continuing to grow and innovate. We invest in structured onboarding, practical training and ongoing development, giving employees the opportunity to build their expertise, take ownership of their work and progress within the company. Our team works collaboratively across technology, operations, customer service and field engineering to deliver solutions used by public and private-sector organisations. Benefits include private medical insurance and birthday leave. Competitive salary, reviewed in line with performance and business needs.
HOW TO APPLY
To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details.
Account Manager / Customer Success Manager in Henley on Thames employer: Sagoss Group
Sagoss Group is an exceptional employer that fosters a dynamic work culture in the picturesque setting of Henley-on-Thames. With a strong focus on employee growth and development, we offer unique opportunities to lead strategic initiatives while ensuring a healthy work-life balance. Join us to be part of a forward-thinking team that values innovation and collaboration in the technology and healthcare sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager / Customer Success Manager in Henley on Thames
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sagoss Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sagoss Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager / Customer Success Manager in Henley on Thames
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sagoss Group:Your cover letter is your chance to shine! Tell us why you want to work at Sagoss Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sagoss Group!
How to prepare for a job interview at Sagoss Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
