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- Tasks: Engage with clients to showcase Zoho's customer experience solutions and support their evaluation process.
- Company: Join Zoho UK, a leading tech company transforming business operations.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a vibrant work culture.
- Why this job: Make a real impact in customer experience while working with innovative technology.
- Qualifications: 3-5 years in presales or customer-facing roles, with strong communication skills.
- Other info: Hybrid role with opportunities for growth and collaboration in a global team.
The predicted salary is between 36000 - 60000 £ per year.
Milton Keynes, United Kingdom | Posted on 18/09/2025
Zoho UK is seeking a driven and customer-oriented Presales Consultant to contribute to the continued expansion of our customer experience and engagement product suite. This includes solutions related to help desk systems, live chat, telephony, remote support, and customer feedback.
As an integral part of our presales team, the successful candidate will work closely with prospective clients to understand their business requirements, articulate how Zoho’s solutions can meet their needs, and support them throughout the technical evaluation process. The role requires a blend of technical product knowledge, consultative engagement, and strong communication skills to help clients enhance their customer service operations.
Please note: This position is structured as a hybrid role, requiring mandatory in-office attendance on Tuesdays and Wednesdays. Remote work is supported on other days, providing flexibility while ensuring effective team collaboration.
Applicants must hold a valid national or EU passport, have work authorization for the UK, and reside within commutable distance. Please note that Zoho cannot provide visa sponsorship for this role.
Key Responsibilities:
Lead discovery sessions to gather insights into customer operations, challenges, and business objectives.
Deliver customised product demonstrations that effectively showcase Zoho’s capabilities in addressing specific client needs.
Provide consultative and technical support throughout the evaluation phase via video calls, email, and chat sessions.
Collaborate with the sales team to develop tailored proposals that align with client requirements.
Support the completion of RFI/RFP responses and assist in the development of proof-of-concept environments and solution documentation.
Represent Zoho at trade shows, industry events, and client meetings, as required.
Stay up to date with product enhancements and emerging trends in customer support and experience technology.
Requirements
Minimum 3-5 years experience in a presales, solutions consulting, or other customer-facing technical role, preferably within SaaS or the customer experience domain.
Hands-on experience with customer support platforms such as Zoho Desk, Zendesk, Freshdesk, Intercom, Genesys, or similar solutions.
Solid understanding of multi-channel support environments, including live chat, telephony, email, remote assistance, and feedback collection.
Excellent presentation and communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders.
Proven ability to manage multiple engagements simultaneously with a methodical and proactive approach.
Self-motivated and adaptable, with a demonstrated capacity for independent learning and keeping pace with evolving technologies.
A collaborative, team-oriented mindset, with a strong focus on customer success.
Willingness to travel occasionally for events, client visits, or internal meetings.
- This is a full-time position with a 40-hour working week, 25 annual leave days and permanent contract.
- Competitive salary package aligned with candidate\’s qualifications, experience, and the market value of the role.
- Opportunity to work and learn from teams in marketing, account management, solution engineering and partnerships management.
- Opportunity to work with a Global team and contribute to the growth of a leading technology company.
- A vibrant, international and inclusive environment.
This position is based in Milton Keynes, currently operating under a hybrid working model. Please note that this may be revised to an in-office arrangement in the future, if required.
The successful candidate will be required to undergo background verification in accordance with applicable national legislation and market conditions.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.
Together, let\’s shape the future of business software!
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Presales Consultant – Customer Experience & Support Solutions employer: SagitaZ Corp
Contact Detail:
SagitaZ Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Presales Consultant – Customer Experience & Support Solutions
✨Tip Number 1
Get to know the company inside out! Research Zoho's products and their customer experience solutions. This will help you tailor your conversations and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your presentation skills! As a Presales Consultant, you'll need to deliver customised demos. Grab a friend or family member and run through your pitch to get comfortable with the material.
✨Tip Number 3
Network like a pro! Attend industry events and trade shows where Zoho is present. This is a great way to meet potential colleagues and learn more about the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Zoho.
We think you need these skills to ace Presales Consultant – Customer Experience & Support Solutions
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Presales Consultant role. Highlight your experience with customer support platforms and how it aligns with Zoho's solutions. We want to see how you can bring value to our team!
Show Off Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from showcasing any relevant presentations or demos you've done in the past.
Highlight Your Technical Know-How: We’re looking for someone with a solid understanding of multi-channel support environments. Make sure to mention any hands-on experience you have with tools like Zoho Desk or similar platforms. This will help us see your fit for the role right away!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at SagitaZ Corp
✨Know Your Stuff
Make sure you have a solid understanding of Zoho's customer experience and support solutions. Familiarise yourself with their products like Zoho Desk and how they compare to competitors. This will help you articulate how these solutions can meet client needs during the interview.
✨Practice Your Presentation Skills
Since this role involves delivering customised product demonstrations, practice presenting technical concepts clearly and engagingly. You might want to do mock presentations with friends or family to get comfortable explaining complex ideas to both technical and non-technical audiences.
✨Showcase Your Consultative Approach
Prepare examples from your past experiences where you've successfully engaged with clients to understand their challenges and provided tailored solutions. Highlighting your consultative skills will demonstrate your fit for the presales consultant role.
✨Be Ready for Scenario Questions
Expect questions that assess how you would handle specific client scenarios or challenges. Think about potential customer pain points in the customer support domain and how you would address them using Zoho’s solutions. This will show your problem-solving abilities and customer-oriented mindset.
