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- Tasks: Welcome and train new customers, guiding them to success with Zoho software.
- Company: Join Zoho, a global leader in innovative business software.
- Benefits: Enjoy 25 days holiday, health insurance, and a MacBook for work.
- Why this job: Empower customers to succeed while working in a dynamic, supportive environment.
- Qualifications: 2+ years in customer success or onboarding roles; strong communication skills.
- Other info: Collaborate with a global team and contribute to exciting tech advancements.
The predicted salary is between 36000 - 60000 £ per year.
Milton Keynes, United Kingdom | Posted on 09/12/2025
At Zoho, our mission is to help businesses work smarter through powerful, intuitive, and connected software. As a Product Onboarding Specialist, you will play a key role in welcoming and training new customers after their purchase, guiding them through their first steps with Zoho and helping them achieve rapid success. You will act as a trusted advisor, ensuring customers have a smooth, confident start and are fully equipped to get value from the Zoho ecosystem. You will collaborate closely with cross-functional teams (Sales, Pre-Sales, Support, Product) to ensure every new customer feels supported, trained, and ready to use Zoho efficiently. This role combines consulting, training, and customer success: you will both teach and advise — empowering customers to make the most of their Zoho solutions.
Why Zoho? You will join a global, people-first company that values autonomy, long-term relationships, and continuous learning. At Zoho, we don’t just onboard and train customers — we empower them to succeed.
Responsibilities:
- Act as the customer’s primary contact post-sale, ensuring a warm and structured onboarding experience.
- Conduct tailored onboarding sessions (mainly online) to train users on Zoho solutions and help them reach their business goals.
- Lead live product trainings and workshops for new users and teams when required.
- Understand customer objectives and design a personalized onboarding plan aligned with their needs.
- Provide best practices, product recommendations, and workflow guidance to accelerate customer success.
- Track onboarding progress and ensure successful handoff to Support team.
- Contribute to documentation, knowledge base content, and customer training material.
- Collaborate internally to improve onboarding processes and customer experience.
Requirements:
- 2+ years in Customer Success, Onboarding, Training, Implementation, or similar client-facing/technical roles.
- Strong presentation and facilitation skills (virtual and live).
- Proven experience delivering technology training or onboarding programs.
- Comfortable working with a variety of business profiles (SMBs, mid-market, enterprise).
- Bachelor’s degree or equivalent experience in business, communication, or technology.
Skills & Qualifications:
- Strong communication and relationship-building skills with a customer-first mindset.
- Ability to manage multiple onboarding projects simultaneously.
- Fast learner with solid technical curiosity and product knowledge aptitude.
- Capable of identifying customer needs and adapting onboarding accordingly.
- Experience with CRM or SaaS platforms.
- Organized, self-driven, and comfortable in a fast-paced, evolving environment.
Nice to Have:
- Experience with Zoho products or CRM platforms.
- Prior training or instructional design experience.
- Familiarity with API integrations, automation, and/or business process design.
- Certification or coursework in Customer Success, SaaS implementation, or CRM administration.
25 days excluding public holidays and statutory holidays. Supplementary Health Insurance. Pension Plan. Company lunch provided for when employee is in the office. MacBook, mobile, and paid SIM for business use. Company-paid travel insurance for business purposes. Opportunity to work with a global team and contribute to the growth of a leading technology company. It is important for the applicant to hold a national or UK passport, have a valid work authorization and be within commutable distance. The successful candidate will be subjected to background verification in compliance with the national legislation and market standards. Join Zoho Corporation UK today and be part of a company that is revolutionising the way businesses operate. Together, let's shape the future of business software!
Product Onboarding Specialist in Milton Keynes employer: SagitaZ Corp
Contact Detail:
SagitaZ Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Onboarding Specialist in Milton Keynes
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Zoho's products and services. This will not only help you answer questions confidently but also show that you're genuinely interested in what they do.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the role of a Product Onboarding Specialist, especially your customer success skills.
✨Tip Number 3
Show off your personality! During the interview, let your passion for helping customers shine through. Share stories about how you've successfully onboarded clients in the past and how you can bring that same energy to Zoho.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the role and keep you top of mind for the hiring team.
We think you need these skills to ace Product Onboarding Specialist in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Product Onboarding Specialist role. Highlight your experience in customer success and onboarding, and show us how you can help new customers thrive with Zoho.
Show Off Your Skills: We want to see your strong communication and presentation skills shine through. Use examples from your past roles to demonstrate how you've successfully trained or onboarded clients, especially in tech environments.
Be Personable: Remember, we’re looking for someone who can build relationships with customers. Let your personality come through in your application. Share a bit about your approach to customer success and how you make users feel valued.
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Zoho.
How to prepare for a job interview at SagitaZ Corp
✨Know Your Product Inside Out
Before your interview, make sure you have a solid understanding of Zoho's products and services. Familiarise yourself with their features, benefits, and how they help businesses succeed. This will not only impress the interviewers but also show that you're genuinely interested in the role.
✨Prepare for Scenario-Based Questions
Expect to be asked about how you would handle specific onboarding scenarios. Think of examples from your past experience where you've successfully trained or onboarded clients. Be ready to discuss your approach, the challenges you faced, and the outcomes.
✨Showcase Your Communication Skills
As a Product Onboarding Specialist, strong communication is key. During the interview, demonstrate your ability to explain complex concepts clearly and concisely. You might even want to practice presenting a brief onboarding session to showcase your facilitation skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the onboarding process at Zoho, the team you'll be working with, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
