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- Tasks: Own customer accounts, drive growth, and build strong relationships with key stakeholders.
- Company: Join Zoho Corporation Europe, a leader in business software innovation.
- Benefits: Enjoy a competitive salary, 25 days annual leave, and a Macbook for remote work.
- Why this job: Make a real impact by helping customers succeed with cutting-edge SaaS solutions.
- Qualifications: 3-5 years in business development and 2+ years in account management required.
- Other info: Hybrid role with opportunities for career progression in a vibrant international environment.
The predicted salary is between 36000 - 60000 £ per year.
Milton Keynes, United Kingdom | Posted on 06/10/2025
As an Account Management Executive you will have complete ownership of a set of our medium-sized customer accounts and responsibility towards the renewals, up-sell and cross-sell opportunities from these. Based on customer\’s needs you will support them and drive adoption of Zoho\’s suite of products. You will build long-term, trusting relationships with various stakeholders within a customer organisation. We truly believe that we will be successful only if our customers are successful and if they derive the value and ROI from their investment in our technology.
Please note: This is a hybrid role and as such you are expected to work from our Milton Keynes office at least 3 days a week and 2 days from home.
Responsibilities:
Primary ownership and accountability for ensuring customer growth, satisfaction, and retention within the assigned accounts, our SMB size customer portfolio.
Develop new business opportunities in your existing customer portfolio to meet upgrade and cross-sell revenue targets.
Build strong relationships with all key decision makers and influencers across the organisation.
Create, maintain and execute an account plans for these accounts and coordinate with appropriate internal domain experts for delivery.
Uncover and mitigate any risk that threatens your customers\’ growth, satisfaction, or renewal. Resolve issue escalations, if needed, working closely with our support, product and engineering teams.
Collaborate with customer\’s implementation partner, wherever needed to achieve overall satisfaction with the solution and create a trusted 3 way partnership between customer, partner, and Zoho.
Use solution selling expertise to respond optimally to customer needs and help them realize business value from adopting Zoho\’s suite of products.
Strengthen client relationships through regular engagements and face-to-face meetings.
Forecast and track key account metrics (e.g. renewal, upgrades and pipeline).
Build a solid base of reference-able customer contacts.
Requirements
3-5 years of business development experience in software/SaaS background, with 2+ years of Account Management experience managing MM companies.
Prior experience in selling SaaS applications such as CRM, ERP, Accounting and HRMS is preferred.
Proven track record of growing business from existing customer accounts and consistently exceeding revenue targets.
Ability to deliver effective presentations and product demos highlighting the key value proposition.
Strong communication, interpersonal and consultative skills.
Comfortable working independently in a distributed and remote environment.
Open to travel domestically for customer meetings.
Comfortable using tools such as CRM for process management and reporting.
This is a full-time position with a 40-hour working week.
25 annual leave days.
Permanent contract.
Pension contributions.
An entrepreneurial and supportive environment with opportunities for career progression into senior and leadership roles.
Macbook and additional screens for your WFH setup.
A vibrant international environment.
It is important for the applicant to hold a national or EU passport, have a valid work authorisation and be within commutable distance.
The successful candidate will be subjected to background verification in compliance with the national legislation and market standards.
Join Zoho Corporation Europe today and be part of a company that is revolutionising the way businesses operate.
Together, let\’s shape the future of business software!
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Account Management Executive employer: SagitaZ Corp
Contact Detail:
SagitaZ Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Management Executive
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Account Management Executive role.
✨Tip Number 2
Practice your pitch! You never know when you'll get a chance to talk about your experience and skills. Prepare a short, engaging summary of your background and how it aligns with the job. This will help you stand out when you meet potential employers.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the perfect fit for the position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and gives you a better chance of being noticed by our hiring team.
We think you need these skills to ace Account Management Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Management Executive role. Highlight your experience in managing customer accounts and any relevant SaaS background. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about helping customers succeed and how you can drive value from Zoho's products. Keep it engaging and personal!
Showcase Your Achievements: Don’t just list your responsibilities; showcase your achievements! Include specific examples of how you've grown business from existing accounts or exceeded revenue targets. Numbers speak volumes!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Let’s get started on this journey together!
How to prepare for a job interview at SagitaZ Corp
✨Know Your Accounts Inside Out
Before the interview, make sure you research the specific accounts you'll be managing. Understand their business model, challenges, and how Zoho's products can add value. This will show your potential employer that you're proactive and ready to hit the ground running.
✨Showcase Your Relationship-Building Skills
As an Account Management Executive, building strong relationships is key. Prepare examples of how you've successfully managed client relationships in the past. Highlight any strategies you've used to foster trust and collaboration with stakeholders.
✨Demonstrate Your Solution Selling Expertise
Be ready to discuss your experience with solution selling. Think of specific instances where you've identified customer needs and tailored solutions accordingly. This will illustrate your ability to drive adoption of Zoho's suite of products effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle escalations. Prepare scenarios where you've mitigated risks or resolved issues for clients. This will help demonstrate your critical thinking and customer-centric approach.
