Student Residence Management Specialist in Penarth

SOVO Alpha, the serviced student apartment brand of SagePaths Group, is seeking a responsible and service-oriented Student Residence Management Specialist to oversee the daily operations of our student accommodation. The role is responsible for ensuring a safe, clean, well-managed and supportive living environment for student residents. The successful candidate will oversee residence operations, student welfare, house rules, staff coordination, safety compliance and administrative matters, while providing a high standard of care and service to students and parents.

Key Responsibilities

• Residence Operations
  • Oversee the daily operations of the student residence, including front desk services, housekeeping, security, maintenance and resident support.
  • Ensure all rooms, common areas, study spaces and shared facilities are clean, functional, safe and well maintained.
  • Manage student check-in and check-out procedures, room allocation and resident records.
  • Coordinate with vendors, contractors and service providers to ensure timely maintenance and operational support.
  • Monitor residence occupancy and ensure smooth day-to-day service delivery.
• Student Welfare and Discipline
  • Foster a positive, respectful and inclusive residential community for students.
  • Provide pastoral care and daily support to students, particularly those living away from home for the first time.
  • Enforce residence rules and regulations fairly, consistently and professionally.
  • Address student behaviour, welfare or discipline matters in a timely manner.
  • Escalate serious incidents to management, parents, guardians or relevant stakeholders where necessary.
  • Support students in developing good living habits, personal responsibility and respect for shared spaces.
• Staff Supervision
  • Supervise residence support staff, including cleaners, maintenance personnel, security staff and other service providers.
  • Provide guidance and training to staff to maintain service quality and operational standards.
  • Monitor staff performance and ensure duties are carried out effectively.
• Safety and Compliance
  • Ensure compliance with health, safety, fire and emergency procedures.
  • Conduct regular checks on residence facilities, security arrangements and emergency equipment.
  • Maintain updated student resident records for operational, regulatory and emergency purposes.
  • Respond calmly and effectively to emergencies, incidents or urgent maintenance issues.
  • Prepare incident reports and follow up on corrective actions where required.
• Student Engagement and Community Building
  • Organise or support student activities that promote wellbeing, social integration and cultural awareness.
  • Assist with orientation and onboarding for new residents.
  • Create a welcoming and supportive environment that helps students settle into residence life.
  • Encourage responsible, respectful and independent living among student residents.
• Administrative and Financial Duties
  • Manage residence-related administrative records, reports and documentation.
  • Assist with budgeting, petty cash, procurement and inventory management.
  • Coordinate billing, invoicing, deposit refunds and payment matters with the finance department.
  • Prepare regular reports on occupancy, maintenance issues, student incidents and operational matters.
  • Support management in improving residence procedures, service standards and resident experience.

Requirements

• Prior experience in hostel, dormitory, student accommodation, serviced apartment, hospitality, student care or a related environment is preferred.
• Strong interpersonal and communication skills, with a caring and responsible approach to young people and young adults.
• Good organisational, coordination and problem-solving skills.
• Strong sense of responsibility, service awareness and attention to detail.
• Ability to manage student welfare, discipline and emergency situations calmly and professionally.
• Good team management skills and the ability to supervise operational staff.
• Able to work evenings and weekends.
• Willingness to work from 4:00 pm to 10:30 pm on weekdays, and full day on weekends, with rest days arranged on weekdays.
• Stay-in arrangement is preferred, although stay-out arrangements may also be considered.
• Candidates with experience in student residence management, hospitality operations or youth residential care will have an advantage.
• Bilingual in English and Mandarin Chinese, in order to communicate with overseas students and parents.

Working Arrangement

• Working hours: Weekday evenings and full day on weekends.
• Rest days: Weekdays, based on operational needs.
• Work location: Novena
• Stay-in option: Preferred