At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for users.
- Company: Join a supportive IT team in a modern tech environment.
- Benefits: Competitive salary, career development, and a collaborative team culture.
- Other info: Great opportunities for learning and growth in various tech areas.
- Why this job: Kickstart your IT career while helping others solve tech problems.
- Qualifications: Some IT support experience or strong foundational tech skills required.
The predicted salary is between 25000 - 32000 £ per year.
We are looking for a customer-focused Junior IT Service Desk Analyst to join our IT team in Cambridge. This is a first-line support role for someone who enjoys solving problems, helping people use technology effectively, and developing their technical skills in a modern Microsoft 365 environment. The successful candidate will provide responsive support for users, devices, collaboration tools and core business systems, while following good service management, documentation and security practices.
Key Responsibilities
- Act as a first point of contact for IT incidents and service requests, providing professional support by phone, email, chat, remote tools and in person.
- Troubleshoot and resolve common issues across Windows 11 devices, Microsoft 365, Teams, Outlook, OneDrive, SharePoint, printers, peripherals, Wi-Fi, VPN and basic network connectivity.
- Support user onboarding, movers and leavers, including account setup, access requests, password resets and group membership changes in line with agreed processes.
- Build, configure, deploy and maintain laptops, desktops, mobile devices and standard applications using approved tools and procedures.
- Record, prioritise and update tickets accurately, ensuring users are kept informed and issues are escalated with clear troubleshooting notes when required.
- Apply good cyber security practice when handling access, identity, data, endpoint protection and suspicious activity, escalating concerns promptly.
- Maintain accurate asset records, knowledge articles, user guidance and support documentation.
- Assist with routine maintenance, software updates, hardware refreshes, meeting room technology and small IT improvement projects.
- Work collaboratively with other IT colleagues, third-party suppliers and business teams to restore service and improve the user experience.
- Contribute to continuous improvement by identifying recurring issues, suggesting process improvements and keeping up to date with relevant technologies.
- Work independently where appropriate, while knowing when to ask for guidance or escalate.
Skills, Knowledge and Expertise
- The ideal candidate will have some previous experience in IT support or a strong foundation in the following areas:
- Windows 11 support and troubleshooting
- Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel and PowerPoint
- Basic administration of Microsoft 365, Entra ID/Azure AD or Active Directory
- Endpoint support, device build, software installation and peripheral troubleshooting
- Basic networking concepts, including DNS, DHCP, IP addressing, Wi-Fi and VPN troubleshooting
- Remote support tools and supporting users across multiple sites
- IT service management or ticketing systems, with an understanding of incident, request and escalation processes
- Awareness of cyber security basics, including MFA, phishing, endpoint protection and safe handling of access requests
- Clear written and verbal communication with technical and non-technical users
- A proactive, organised and customer-focused approach, with a willingness to learn
Benefits
We offer a competitive salary and benefits package, alongside a supportive team environment and opportunities to develop technical skills and progress within IT.
Career Development
We are committed to supporting career development through structured learning, mentoring and exposure to a broad range of technologies. The role offers the opportunity to build practical experience across service desk support, endpoint management, Microsoft 365 administration, networking and cyber security fundamentals.
IT Junior Technical Analyst in Harston employer: SAGENTIA
At Science Group, we pride ourselves on being an excellent employer, offering a dynamic work environment that fosters innovation and collaboration. Our commitment to career development is evident through bespoke training and mentoring opportunities, ensuring that our employees can thrive and reach their full potential. Located in Harston, with easy access to Bristol, we provide a competitive salary and benefits package, making us an attractive choice for those seeking meaningful and rewarding employment in the defence consultancy sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Junior Technical Analyst in Harston
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what SAGENTIA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges SAGENTIA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at SAGENTIA!
✨Direct Apply to SAGENTIA
Let's not forget to apply directly through the SAGENTIA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Junior Technical Analyst in Harston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at SAGENTIA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at SAGENTIA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at SAGENTIA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
