At a Glance
- Tasks: Ensure customer experience systems run smoothly and deliver reliable data for decision-making.
- Company: Join Sage, a mission-driven independent publisher shaping the future of research and education.
- Benefits: Enjoy 25 days annual leave, hybrid working, private medical cover, and professional development support.
- Other info: We're committed to diversity and inclusion, welcoming applicants from all backgrounds.
- Why this job: Make a meaningful impact in academic publishing while collaborating with diverse teams.
- Qualifications: Proficient in SQL, experienced in system troubleshooting, and strong communication skills.
The predicted salary is between 44000 - 46000 £ per year.
Salary £44,000 - £46,000
Join us and be part of a mission‑driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.
About Sage
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.
Our Guaranteed Independence Means We’re Free To:
- Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact
- Work together – building lasting relationships, championing diverse perspectives, and co‑creating resources to transform teaching and learning
- Think long‑term – experimenting, taking risks, and investing in new ideas
About Our Team
Join our dedicated Customer Experience team where we work to ensure excellent journeys. Our team plays a key role in linking departments, including Technology and Customer Services, to bring solutions to life. Together, we are committed to making a meaningful impact in the academic publishing landscape.
Your New Role
As a Systems Analyst, Customer Experience, you will play a key role in maintaining the health and stability of our customer experience systems.
- Ensure CX systems consistently deliver accurate, reliable data and high availability, enabling confident reporting and decision‑making
- Maintain stable, secure, and high‑performing CX systems through effective administration and preventative maintenance
- Facilitate effective support, onboarding, and continuity by maintaining system configurations and workflow documentation that are clear, up‑to‑date, and easy to access
- Minimise user disruption and business risk by identifying and resolving system issues before they impact users
- Safeguard data integrity by running regular validation checks and proactively reviewing data quality trends
- Provide clear visibility of data quality and alignment by building and maintaining meaningful, actionable data quality reports
- Maintain user confidence and efficiency by delivering timely, effective first‑line support for CX system users and their queries
- Ensure system changes and integrations are reliable and low‑risk through planned, detailed testing of systems and workflows
Overview Of Benefits
- 25 days annual leave (plus bank holidays) with 2 additional floating personal days
- Hybrid working up to 2 days per week in office and a home working allowance
- Life assurance, income protection, and travel insurance
- Private medical cover and access to the company doctor
- Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals
- Variety of snacks and beverages available in the office
- Healthy lifestyle reimbursement and anniversary trips
- Access to company loans (season ticket loan, rental deposit loan, cycle loan)
We’re a Disability Confident Employer (Level 1). If you’d like to apply under this scheme, please let us know in your application. We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email humanresources@sagepub.co.uk. Please note we only accept applications via email if an adjustment has been agreed.
Closing date for applications Sunday 14th June 2026
Diversity, Equity, and Inclusion
At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong. Sage is committed to the full inclusion of all qualified applicants. Accommodations will be made for any part of the interview process.
Systems Analyst, Customer Experience employer: Sage
Sage is an exceptional employer that champions a mission-driven culture, fostering a collaborative environment where diverse perspectives are valued. With a strong commitment to employee growth through professional development opportunities and a supportive work-life balance, including hybrid working options and comprehensive benefits, Sage empowers its team members to make a meaningful impact in the academic publishing landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Analyst, Customer Experience
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We think you need these skills to ace Systems Analyst, Customer Experience
Some tips for your application 🫡
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Expect to encounter real-world case studies during the interview. We might be asked how we’d approach a data problem or analyse a dataset to extract insights. It's essential to think out loud and demonstrate our problem-solving process so that the interviewer can see our logical thinking in action.
