Sales & Loyalty Representative

Job Details: Sales & Loyalty Representative

Full details of the job.

Job Title

Sales & Loyalty Representative

Job Description

As a Renewals Representative, you’ll play a key role in managing and protecting the value of a significant portion of our customer base—worth hundreds of millions and representing over half of our total UKI revenue. You\’ll build meaningful, consultative relationships with customers, helping them fully understand and maximise the value of their Sage products and services. By focusing on customer satisfaction, retention, and long-term success, you’ll ensure our customers remain loyal, engaged, and supported throughout their journey with us.

This is a hybrid role – 3 days in office (Newcastle), 2 days at home.

Key Responsibilities

• Own and drive product and service adoption using customer data to proactively reduce churn risk.
• Support growth by protecting £10M campaigns through value-led engagement and save-a-sale conversations.
• Consistently deliver improvements to reduce contraction, aiming to exceed the £4M retention target.
• Increase renewals and retention by demonstrating clear value that supports customer business success.
• Understand customer pain points and provide responsive, effective solutions.
• Maintain strong product knowledge to confidently recommend and demonstrate Sage’s offerings.
• Coordinate resolution of critical issues, working with internal teams to ensure positive outcomes.
• Represent the customer voice, sharing actionable feedback to improve products, services, and customer experience.
• Collaborate effectively with teams across Customer Service, Product, Marketing, Sales, Loyalty, and Operations to ensure alignment and drive success.
• Stay informed on industry trends impacting both customers and Sage’s product offerings.
• Identify and deliver growth opportunities that align with the 7% target, using product expertise to showcase the full value of Sage’s solutions.

Skills

• Deliver excellent customer service with a focus on enhancing the overall experience.
• Build strong relationships and communicate effectively with stakeholders at all levels.
• Be proactive and opportunity-driven, with a solutions-focused mindset.
• Achieve KPIs through goal setting, high standards, and timely delivery.
• Follow through on commitments with integrity.
• Adapt approach to suit different situations and audiences.
• Align customer needs with product capabilities to drive value.
• Remain resilient and positive in challenging situations.
• Translate data into clear insights and actionable outcomes.
• Actively maintain and update product knowledge and skills.
• Show interest in emerging technologies and innovation.
• Have a solid understanding of the Accounting, Payroll, and HR sectors.
• Be proficient in Microsoft Office, including Word, Outlook, and Excel.

Sage Benefits

• Competitive base salary and commission structure.
• Comprehensive health, dental, and vision coverage.
• Work away scheme for up to 10 weeks a year.
• Ongoing training and professional development.
• Paid 5 days yearly to volunteer through our Sage Foundation.
• Flexible work patterns and hybrid working.

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Additional Information

Country: United Kingdom

Office Location: Newcastle

Work Place Type: Hybrid

Working at Sage means you’re supporting millions of small and medium-sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions.

Our colleagues are the best of the best. It’s why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.

Learn more about working at Sage: sage.com/en-gb/company/careers/working-at-sage/

Watch a video about our culture: youtube.com/watch?v=qIoiCpZH-QE

We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.

Learn more about DEI at Sage: sage.com/en-gb/company/careers/diversity-equity-and-inclusion/

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