Operations Analyst, Journals

Operations Analyst, Journals – £41,200 – Permanent

Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

Qualifications

• Experienced working within academic publishing, with a solid understanding of publishing workflows and operational contexts.
• Experienced in analysing and redesigning processes using process mapping and lean methodology to drive continual improvement.
• Highly analytical and numerate, able to turn investigative findings into clear insights that inform operational and business decisions.
• Curious and proactive, approaching challenges with initiative and a desire to learn, grow, and improve processes.
• A strong collaborator and communicator, experienced working across multiple teams.
• Focused on maintaining a customer‑centric approach when resolving issues and improving customer experience.
• Experienced in delivering high‑quality customer service in a professional environment, including using ticketing tools to manage and resolve queries.
• Confident using MS Office and digital platforms, and quick to learn new systems.
• Highly organised with strong time management skills to handle a varied workload in a fast‑paced environment.

Responsibilities

• Lead the regular review, design, and improvement of Journal Operations processes using lean methodology, driving initiatives that deliver measurable operational and customer impact.
• Provide clear, timely, and professional responses to customer queries, ensuring every interaction prioritises customer experience.
• Coordinate the successful set‑up and automation of Open Access deals and transformative agreements, partnering with institutions and consortia.
• Become a trusted expert for the Sage Journals: Licensing & Payment platform, reviewing processes and raising issues when needed.
• Work closely with colleagues to share knowledge, produce clear documentation and deliver training that supports excellent customer service.
• Analyse data to uncover trends, inform business decisions and advocate for Journal Operations needs in system and product development discussions.
• Collaborate with peers on cross‑functional projects, delegating tasks where appropriate and ensuring successful outcomes.

Benefits

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Hybrid working up to 2 days per week in office and a home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to company loans (season ticket loan, rental deposit loan, cycle loan).

We’re a Disability Confident Employer (Level 1). If you’d like to apply under this scheme, please let us know in your application.

If you’d like to request reasonable adjustments, please email humanresources@sagepub.co.uk. We only accept applications via email if an adjustment has been agreed.

Sage is committed to the full inclusion of all qualified applicants. Accommodations will be made for any part of the interview process.