At a Glance
- Tasks: Manage French customer portfolios, ensuring timely collections and exceptional service.
- Company: Join a global finance team focused on innovation and collaboration.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic role with training provided and a focus on process improvement.
- Why this job: Make a real impact on customer experience while enhancing your financial skills.
- Qualifications: Fluent in business French with strong communication and teamwork skills.
The predicted salary is between 36000 - 60000 £ per year.
This is a hybrid role based 3 days per week from the Newcastle office.
Key Responsibilities
As part of the Global Finance Organisation, our European Finance Shared Service Centre is dedicated to delivering a customer experience like no other—built on collaboration, innovation, and operational excellence. This role plays a key part in supporting risk management, improving debt and cash management, and enhancing the customer journey, with a direct impact on revenue growth and working capital. Given our customer base, fluency in French is essential to effectively support French-speaking clients and ensure compliance with local regulations.
What I Will Be Doing
You’ll be managing a portfolio of French customers, ensuring timely collections, payments, and resolution of queries while delivering an exceptional customer experience. You’ll work closely with colleagues across borders, contributing to a high-performing team by sharing knowledge, providing cover during absences, and participating in team huddles. You’ll be proactive in identifying process improvements, using technology to streamline operations, and working towards automation and best practice. Your role will also involve planning and prioritising workloads to meet deadlines and SLAs, while continuously looking for ways to improve service delivery and efficiency.
What We Are Looking For
We’re looking for a driven and resilient team player who thrives under pressure and is passionate about innovation and process improvement. You must have fluent business French and a strong understanding of French business culture and financial practices. Experience in a high-performing team, strong communication skills, and proficiency in Microsoft Office are essential. You should be customer-focused, hard working, detail orientated, autonomous, organised, and collaborative, with the ability to problem-solve, build trust, and consistently deliver against agreed targets. An understanding of best-practice Order-to-Cash processes and a commitment to continuous improvement will help you succeed in this role but training will be provided.
O2C Analyst - French speaking employer: Sage
At Sage, we pride ourselves on being an exceptional employer that fosters innovation and growth. Our high-performing culture encourages creativity and collaboration, providing graduates with structured training, mentorship from industry experts, and opportunities to make a meaningful impact through initiatives like the Sage Foundation. With a commitment to employee well-being and a hybrid work model, you'll thrive in an environment that values your contributions and supports your career journey from day one.
StudySmarter Expert Advice🤫
We think this is how you could land O2C Analyst - French speaking
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for landing the O2C Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your French business terminology. Since you'll be dealing with French-speaking clients, showing off your language skills will definitely give you an edge!
✨Tip Number 3
Showcase your problem-solving skills during interviews. Think of examples where you've improved processes or handled challenging situations. We love seeing candidates who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace O2C Analyst - French speaking
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the O2C Analyst role. Highlight your fluency in French and any relevant experience in finance or customer service to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role and how you can contribute to our team. Share specific examples of your problem-solving skills and process improvements you've implemented in the past.
Showcase Your Team Spirit:We love team players! In your application, mention any experiences where you've collaborated with others or contributed to a high-performing team. This will show us that you’re a great fit for our collaborative culture.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experiences right away!
How to prepare for a job interview at Sage
✨Brush Up on Your French
Since fluency in French is essential for this role, make sure to practice your language skills before the interview. Try to engage in conversations or even conduct mock interviews in French to boost your confidence and ensure you can communicate effectively with potential clients.
✨Know the Company Inside Out
Research the company’s values, mission, and recent developments. Understanding their approach to customer experience and operational excellence will help you align your answers with what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you handle pressure. Think of specific examples from your past experiences where you improved processes or resolved customer queries, and be ready to discuss these in detail.
✨Showcase Your Team Spirit
This role requires collaboration across borders, so highlight your teamwork skills. Share examples of how you’ve contributed to a high-performing team in the past, and express your enthusiasm for sharing knowledge and supporting colleagues during absences.
