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- Tasks: Manage French customer accounts, ensuring timely collections and exceptional service.
- Company: Sage is a leading software development company focused on innovation and customer experience.
- Benefits: Enjoy a hybrid work model, corporate perks, and opportunities for professional growth.
- Why this job: Join a dynamic team that values collaboration, innovation, and making a real impact.
- Qualifications: Fluent in business French with strong communication skills; experience in finance is a plus.
- Other info: This role offers training in best-practice Order-to-Cash processes.
The predicted salary is between 28800 - 43200 £ per year.
Sage Newcastle Upon Tyne, England, United Kingdom
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Sage Newcastle Upon Tyne, England, United Kingdom
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Job Description
This is a hybrid role based 3 days per week from the Newcastle office.
Job Description
This is a hybrid role based 3 days per week from the Newcastle office.
Key Responsibilities Summary Of Role
As part of the Global Finance Organisation, our European Finance Shared Service Centre is dedicated to delivering a customer experience like no other—built on collaboration, innovation, and operational excellence. This role plays a key part in supporting risk management, improving debt and cash management, and enhancing the customer journey, with a direct impact on revenue growth and working capital. Given our customer base, fluency in French is essential to effectively support French-speaking clients and ensure compliance with local regulations.
What I Will Be Doing
You’ll be managing a portfolio of French customers, ensuring timely collections, payments, and resolution of queries while delivering an exceptional customer experience. You’ll work closely with colleagues across borders, contributing to a high-performing team by sharing knowledge, providing cover during absences, and participating in team huddles. You’ll be proactive in identifying process improvements, using technology to streamline operations, and working towards automation and best practice. Your role will also involve planning and prioritising workloads to meet deadlines and SLAs, while continuously looking for ways to improve service delivery and efficiency.
What We Are Looking For
We’re looking for a driven and resilient team player who thrives under pressure and is passionate about innovation and process improvement. You must have fluent business French and a strong understanding of French business culture and financial practices. Experience in a high-performing team, strong communication skills, and proficiency in Microsoft Office are essential. You should be customer-focused, hard working, detail orientated, autonomous, organised, and collaborative, with the ability to problem-solve, build trust, and consistently deliver against agreed targets. An understanding of best-practice Order-to-Cash processes and a commitment to continuous improvement will help you succeed in this role but training will be provided
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
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Job function
Business Development and Sales
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Industries
Software Development
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O2C Analyst - French Speaking employer: Sage
Contact Detail:
Sage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land O2C Analyst - French Speaking
✨Tip Number 1
Brush up on your French business terminology and financial practices. Being fluent in French is essential, but understanding the nuances of French business culture will help you connect better with clients and colleagues.
✨Tip Number 2
Familiarise yourself with Order-to-Cash processes. Knowing the ins and outs of this system will not only boost your confidence during interviews but also demonstrate your commitment to continuous improvement in the role.
✨Tip Number 3
Network with current or former employees at Sage. They can provide valuable insights into the company culture and expectations for the O2C Analyst role, which can give you an edge during the interview process.
✨Tip Number 4
Prepare examples of how you've contributed to process improvements in previous roles. Highlighting your proactive approach to enhancing efficiency will resonate well with the hiring team at Sage.
We think you need these skills to ace O2C Analyst - French Speaking
Some tips for your application 🫡
Highlight Language Skills: Since fluency in French is essential for this role, make sure to prominently feature your language skills in your CV and cover letter. Provide specific examples of how you've used your French language skills in a professional context.
Showcase Relevant Experience: Emphasise any previous experience you have in finance or customer service roles, particularly those that involved managing client relationships. Use metrics to demonstrate your success in these areas, such as improved collection rates or customer satisfaction scores.
Demonstrate Problem-Solving Skills: In your application, include examples of how you've identified and implemented process improvements in past roles. This will show your proactive approach and commitment to continuous improvement, which is highly valued in this position.
Tailor Your Application: Customise your CV and cover letter to align with the job description provided by Sage. Use keywords from the job listing, such as 'collaboration', 'innovation', and 'operational excellence', to ensure your application resonates with the hiring team.
How to prepare for a job interview at Sage
✨Showcase Your French Fluency
Since this role requires fluency in French, be prepared to demonstrate your language skills during the interview. You might be asked to conduct part of the conversation in French or respond to questions about your experience with French-speaking clients.
✨Understand French Business Culture
Familiarise yourself with French business etiquette and practices. This knowledge will not only help you connect better with potential colleagues but also show that you respect and understand the cultural nuances of the clients you'll be working with.
✨Highlight Your Problem-Solving Skills
Prepare examples from your past experiences where you've successfully resolved customer queries or improved processes. This will demonstrate your ability to handle challenges effectively, which is crucial for managing a portfolio of customers.
✨Emphasise Team Collaboration
As the role involves working closely with colleagues across borders, share examples of how you've contributed to team success in previous roles. Highlight your collaborative spirit and willingness to support others, as this aligns with the company's values.