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For Companies At a Glance
- Tasks: Assist customers with technical issues and provide top-notch support over calls.
- Company: Leading software company in Newcastle upon Tyne with a focus on growth.
- Benefits: Starting salary of £28,000, annual bonus, health coverage, and paid volunteering days.
- Why this job: Join a dynamic team and help customers while enjoying a hybrid work model.
- Qualifications: Strong customer service experience and willingness to learn complex software.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 28000 - 42000 £ per year.
A leading software company in Newcastle upon Tyne is looking for an Entry Level Customer Support Expert to join their technical support team. This role involves assisting customers with technical issues over calls, requiring strong customer service experience and the ability to learn complex software.
The position offers a starting salary of £28,000, an annual bonus, comprehensive benefits including health coverage and paid volunteering days, and a hybrid work model that combines office and remote work.
Technical Support Specialist - Hybrid, Growth & Perks in Newcastle upon Tyne employer: Sage
Contact Detail:
Sage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Specialist - Hybrid, Growth & Perks in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research their products, values, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common technical support scenarios with a friend or family member. This will boost your confidence and help you articulate your problem-solving skills when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Technical Support Specialist - Hybrid, Growth & Perks in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any customer service experience you have. We want to see how you've helped others in the past, so share specific examples that showcase your ability to handle technical issues with a friendly approach.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is easy to read and straight to the point. Avoid jargon and keep your sentences short. This will help us quickly understand your qualifications and enthusiasm for the role.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Technical Support Specialist role. Mention why you’re excited about working with us and how your skills align with the job description.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and it helps us keep track of all applications. Plus, you’ll get to see more about our company culture and values while you’re at it!
How to prepare for a job interview at Sage
✨Know the Software Inside Out
Before your interview, make sure you familiarise yourself with the software the company offers. Understanding its features and common issues will help you answer technical questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about assisting customers, be ready to share examples of your previous customer service experiences. Think of specific situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your ability to handle calls effectively.
✨Prepare for Common Technical Questions
Anticipate questions related to troubleshooting and problem-solving. Brush up on basic technical concepts and be prepared to explain how you would approach resolving a customer's issue step-by-step. This shows your analytical skills and readiness to learn.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
