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- Tasks: Lead operational excellence and innovate sales development processes using AI and automation.
- Company: Join a forward-thinking company focused on driving impactful sales strategies.
- Benefits: Generous bonuses, hybrid work, 25 days leave, and comprehensive health coverage.
- Other info: Dynamic role with opportunities for continuous learning and professional growth.
- Why this job: Make a real difference by optimising workflows and boosting team productivity.
- Qualifications: 5+ years in sales operations with strong analytical and collaboration skills.
The predicted salary is between 48000 - 72000 £ per year.
Are you passionate about driving operational excellence and shaping the future of sales development? In this pivotal role, you will lead the charge in building scalable, innovative processes that fuel pipeline growth and accelerate velocity. You will harness the power of AI and automation to optimize inbound and outbound workflows, ensuring seamless alignment across regions and every stage of the customer journey. With a focus on continuous improvement and data-driven decision-making, you will champion initiatives that boost SDR productivity, streamline operations, and elevate conversion outcomes.
As a strategic partner to SDR leadership, you will foster cross-functional collaboration, embed best practices, and design an operational infrastructure that empowers high performance and sustainable growth. If you thrive on solving complex challenges and driving impact, this is your opportunity to make a lasting difference. This is a hybrid role – three days per week in one of our Newcastle Hub.
- Optimise SDR Processes for Scale: Continuously evaluate and enhance end-to-end SDR workflows across inbound and outbound motions to ensure scalability, consistency, and alignment with global best practices. Identify and retire outdated processes and introduce innovations that improve speed and effectiveness.
- Drive Productivity and Tool Efficiency: Assess and refine the use of the SDR tech stack (e.g., CRM, sales engagement, chat, and routing tools) to maximise team productivity. Identify gaps, recommend enhancements, and support implementation of new tools or features in collaboration with global operations teams.
- AI Enablement and Innovation: Evaluate and embed AI-driven tools and capabilities into SDR operations to enhance lead prioritisation, outreach personalisation, and workflow automation. Partner with global stakeholders to pilot and scale AI solutions that improve SDR effectiveness, reduce manual effort, and drive operational efficiency.
- Data-Driven Decision Making: Partner with Marketing Ops, BI, and Sales Ops to analyse funnel performance, lead conversion, and pipeline contribution. Translate insights into operational improvements and provide regular reporting to regional and global stakeholders.
- Point of Contact for Regional SDR Operations: Act as the go-to operational lead for the UKIA SDR organisation, providing real-time support on tooling, process issues, and best practice adoption. Troubleshoot challenges and escalate where necessary to ensure minimal disruption to SDR performance.
- Operational Excellence & Issue Resolution: Identify recurring business challenges and implement structured solutions to improve efficiency and consistency. Develop and document operational protocols that support long-term success and reduce manual effort.
- Cross-Functional Collaboration: Work closely with regional Sales and Marketing leaders (Director and VP level) to align on business priorities, provide updates on operational initiatives, and ensure follow-through on agreed actions.
- Enablement & Adoption: Partner with the Enablement team to support the rollout and adoption of new tools, processes, and training programmes. Ensure SDRs and team leads are equipped to execute effectively and consistently across all markets.
You – in a nutshell:
- You are data and process driven.
- You are a key part of the team but also an independent performer.
- You enjoy rolling up your sleeves and digging in on complicated business challenges.
- You love learning and constantly strive to improve.
- You are innovative, thinking outside of the box to problem solve.
- You are highly collaborative and build strong relationships with various stakeholders across the business.
Skills & Knowledge:
- 5+ years of experience in sales operations, business operations, or revenue operations within a B2B software/SaaS environment.
- Proven experience leading structured operational improvements across cross-functional teams, ideally within a sales development or commercial environment.
- Strong background in continuous improvement methodologies (e.g., Lean, Six Sigma, Agile) and experience facilitating process mapping and service improvement workshops.
- Demonstrated ability to design and implement scalable operational frameworks that drive productivity, efficiency, and consistency.
- Strong analytical, project, and business analysis skills, with a track record of translating business needs into operational solutions.
- Proficiency in Microsoft Office tools including Excel, Word, PowerPoint, Outlook, Visio, and Project.
- Experience evaluating and integrating emerging technologies, including AI, to enhance operational performance and team effectiveness.
- Excellent communication and stakeholder engagement skills, with the ability to influence and collaborate across senior leadership and global teams.
- Proficiency with CRM (e.g., Salesforce), sales engagement platforms (e.g., Outreach, Salesloft), and marketing automation tools (e.g., Marketo, HubSpot).
- Experience working across international markets would be ideal.
Benefits:
- Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
- 25 days of paid annual leave with the option to buy up to another 5 days.
- 8 bank holiday days.
- Paid 5 days yearly to volunteer through our Sage Foundation.
- 50% income protection.
- Holiday buy + sell.
- Comprehensive health, dental, and vision coverage.
- Work away scheme for up to 10 weeks a year.
- Ongoing training and professional development.
- Hybrid working.
- Healthy Mind app membership.
- Access to various helpful memberships for finances, health, and wellbeing.
Senior Operations Manager in Newcastle upon Tyne employer: Sage
Contact Detail:
Sage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Operations Manager in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around operational excellence and innovation.
✨Tip Number 3
Showcase your problem-solving skills! Be ready to discuss specific challenges you’ve tackled in previous roles, particularly those involving process improvements and cross-functional collaboration.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior Operations Manager in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in sales operations and process improvement. We want to see how your skills align with the role of Senior Operations Manager, so don’t hold back on showcasing your relevant achievements!
Showcase Your Data Skills: Since this role is all about data-driven decision-making, be sure to include examples of how you've used data to drive operational improvements in your previous roles. We love seeing numbers that demonstrate your impact!
Highlight Collaboration Experience: This position requires a lot of cross-functional collaboration, so share instances where you’ve successfully worked with different teams. We’re looking for someone who can build strong relationships and influence stakeholders across the business.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at Sage
✨Know Your Operations Inside Out
Before the interview, dive deep into the specifics of sales operations and the role of a Senior Operations Manager. Familiarise yourself with key concepts like process mapping, continuous improvement methodologies, and how AI can enhance operational performance. This will help you speak confidently about your experience and how it aligns with their needs.
✨Showcase Your Data-Driven Mindset
Prepare to discuss how you've used data to drive decision-making in past roles. Bring examples of how you've analysed funnel performance or lead conversion rates to implement operational improvements. This will demonstrate your analytical skills and your ability to translate insights into actionable strategies.
✨Highlight Cross-Functional Collaboration
Since this role involves working closely with various stakeholders, be ready to share examples of successful collaborations. Talk about how you've partnered with sales, marketing, or other teams to achieve common goals. This will show that you can build strong relationships and work effectively across departments.
✨Prepare for Problem-Solving Scenarios
Expect to face questions that assess your problem-solving abilities. Think of complex challenges you've tackled in previous roles and how you approached them. Be ready to discuss the structured solutions you implemented and the impact they had on efficiency and productivity.