At a Glance
- Tasks: Configure HCM software and translate client needs into effective solutions.
- Company: Join a leading tech firm with a focus on innovation and client success.
- Benefits: Generous bonuses, pension scheme, 25 days leave, and health coverage.
- Other info: Hybrid work model with opportunities for professional growth and volunteering.
- Why this job: Make a real impact by helping clients optimise their HR processes.
- Qualifications: 1+ years in HCM configuration and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Professional Services Configuration Specialist Consultant, you will be configuring HCM software for our customers using specifications produced by implementation consultants including support to other software via integration. You will implement software with minimal guidance or supervision. You will hold meetings with clients, identify requirements, and translate them to software solutions.
Hybrid – 3 days in our Newcastle office (global headquarters)
Key accountabilities and decision ownership:- Uploading templates and troubleshooting errors
- Monitor and manage development tickets, as needed
- System Setup based on directed guidance
- Parallel Testing Review & Analysis
- Custom App/Integration Configuration & Testing
- Custom Reports Creation & testing
- Validation of delivered items
- Specification write-ups for ISBs and new integrations
- R&D resolution & assistance on ISB and identified bugs
- 1+ years of experience of configuring and/or implementation services for HCM
- General understanding of end to end HCM setup principles—including organizational structures, payroll taxation, benefits administration, and time management
- Exposure to multiple industries such as non-profit, construction, government, and service-based organizations, with a general understanding of unique payroll and compliance requirements
- Experience playing a critical role in support or implementation UK Payroll
- Demonstrated ability to manage multiple client projects simultaneously, meeting deadlines and utilization goals while maintaining high customer satisfaction
- Experience implementing SaaS-based software and a passion for technology, process, and automation, with a strong focus on Client success
- Advanced analytical, communication, and problem-solving skills
- Excellent written and verbal communication skills
- Experience supporting HR and Payroll implementation for US is a plus
- Up to 8% matched pension contribution plus 2% top-up by Sage
- 25 days of paid annual leave with the option to buy up to another 5 days
- 8 bank holiday days
- Paid 5 days yearly to volunteer through our Sage Foundation
- 50% income protection
- Holiday buy + sell
- Comprehensive health, dental, and vision coverage
- Work away scheme for up to 10 weeks a year
- Ongoing training and professional development
- Healthy Mind app membership
- Access to various helpful memberships for finances, health and wellbeing
Professional Services Consultant in Newcastle upon Tyne employer: Sage
At our Newcastle headquarters, we pride ourselves on being an exceptional employer that values innovation and employee growth. As a Professional Services Consultant, you will benefit from a supportive work culture that encourages continuous learning, with generous perks such as a matched pension scheme, extensive paid leave, and opportunities for volunteering. Join us to be part of a dynamic team where your contributions directly impact client success and where your career can flourish in a hybrid working environment.
StudySmarter Expert Advice🤫
We think this is how you could land Professional Services Consultant in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and even role-playing with a friend. The more comfortable you are, the better you’ll shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, we suggest using the STAR method (Situation, Task, Action, Result) to clearly demonstrate how you’ve tackled challenges in past roles. This will make you stand out as a candidate who can deliver results.
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping you top of mind. Plus, it shows your enthusiasm for the role. And remember, apply through our website for the best chance at landing that Professional Services Consultant position!
We think you need these skills to ace Professional Services Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your experience with HCM software and any relevant projects you've managed. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about the role and how your background aligns with our needs. Don’t forget to mention your experience with client meetings and translating requirements into software solutions.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with innovative solutions, especially in the context of HCM software implementation.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Sage
✨Know Your HCM Inside Out
Make sure you brush up on your knowledge of HCM software and its configuration. Understand the end-to-end setup principles, especially around payroll taxation and benefits administration. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Project Management Skills
Be prepared to discuss how you've managed multiple client projects in the past. Highlight specific examples where you met deadlines and maintained high customer satisfaction. This will demonstrate your ability to juggle tasks effectively, which is crucial for this role.
✨Communicate Clearly and Effectively
Since you'll be holding meetings with clients, practice articulating your thoughts clearly. Use examples from your experience to illustrate your points. Good communication skills are key, so make sure you can explain complex concepts in a way that's easy to understand.
✨Prepare for Problem-Solving Scenarios
Expect to face some hypothetical scenarios during the interview. Think about common issues that arise in HCM configuration and how you would troubleshoot them. Showing your analytical and problem-solving skills will impress the interviewers and prove you're a great fit for the team.
