Sage in Newcastle is seeking a Senior Manager to lead a technical support team, ensuring customers receive accurate resolutions with a commercial focus. You will be accountable for your people and escalate issues as needed while maintaining excellent service.
You will drive engagement, coach staff, manage skill gaps, and foster continuous improvement across Customer Services to deliver extraordinary customer experience and retain customers.
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Hybrid Customer Support Team Lead — Newcastle HQ in Newcastle upon Tyne employer: Sage
Sage is an exceptional employer located in Newcastle, offering a dynamic work culture that fosters collaboration and innovation. As a Digital Content Designer, you'll benefit from a hybrid working model, allowing for flexibility while engaging with talented teams across Product, UX, and Engineering. With a strong focus on employee growth and development, Sage provides ample opportunities to enhance your skills and make a meaningful impact on customer experiences through cutting-edge technology.
