Job Description
Head of Partner Success – Medium Segment
About The Role
We’re looking for a driven and customer‑obsessed Head of Partner Success to lead and elevate our Partner Success function across the Medium Segment. In this role, you’ll sit at the heart of our ecosystem—connecting forward‑thinking finance leaders with our network of reseller partners and Systems Integrators (SIs), helping ambitious UK businesses unlock the full potential of our SaaS solutions.
You’ll lead a high‑energy team within our broader Customer & Partner Success organisation, focused on enabling partners to deliver exceptional customer experiences, drive retention, and maximise lifetime value.
This is a hybrid position with 3 days per week in our Newcastle Office.
Key Responsibilities
What You’ll Be Doing
- Lead Partner Success Strategy
- Drive partner success across the Medium Segment, working closely with VARs and SIs
- Ensure partners are equipped to deliver high‑impact customer outcomes from onboarding through to renewal
- Build & Lead a High‑Performing Team
- Manage and develop a team of Partner Success Managers
- Foster a culture of accountability, collaboration, and high performance
- Identify development needs and coach the team to success
- Drive Customer Outcomes Through Partners
- Champion customer experience, ensuring every customer is happy and successful
- Collaborate with partners on NPS, CSAT, Health Scores, and tNPS
- Support effective renewal strategies to grow customer value and retention
- Enable & Support Partner Ecosystem
- Work closely with the RtR team on partner onboarding and early‑stage enablement
- Identify ongoing enablement needs using data insights
- Co‑create tools, collateral, and frameworks to strengthen partner delivery models
- Leverage Data & Insights
- Analyse customer and partner performance data to identify trends and opportunities
- Use insights to enhance success strategies and improve service delivery
- Drive Continuous Improvement
- Capture learnings from both partners and customers to improve processes and outcomes
- Proactively identify issues and implement solutions to enhance partner and customer success
What We’re Looking For
- Proven experience leading and managing teams (minimum 5 years)
- Strong background working with partner ecosystems (VARs, SIs, or similar)
- Demonstrated success driving customer retention and growth initiatives
- Ability to analyse data and translate insights into actionable plans
- Exceptional communication skills, with confidence influencing senior stakeholders
- Experience managing targets, deadlines, and delivering measurable outcomes
What Makes You Stand Out
- Passionate about customer success and partner enablement
- Comfortable leading challenging conversations and driving positive outcomes
- Bring energy, ownership, and a continuous improvement mindset
- Thrives on building relationships and creating scalable success models
Why Join Us?
You’ll play a pivotal role in shaping how we deliver success through our partner ecosystem—working with innovative businesses that are helping define the future of the UK economy. If you’re ready to lead, influence, and make a measurable impact, we’d love to hear from you.
Benefits
- Video: https://www.youtube.com/watch?v=TCMtTYUUiuU
- Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top‑up by Sage
- 25 days of paid annual leave with the option to buy up to another 5 days
- 8 bank holiday days
- Paid 5 days yearly to volunteer through our Sage Foundation
- 50% income protection
- Holiday buy & sell
- Comprehensive health, dental, and vision coverage
- Work away scheme for up to 10 weeks a year
- Ongoing training and professional development
- Hybrid working
- Healthy Mind app membership
- Access to various helpful memberships for finances, health and wellbeing
