Job Description
Shape a brand-new global capability at the intersection of digital customer experience, product-led growth and commercial performance. You’ll bring strong commercial thinking and turn opportunities across digital support journeys into a practical, repeatable approach that helps regional teams grow revenue at scale.
This is a Hybrid role with three days per week in our Newcastle office
Key Responsibilities
What you’ll be doing
- Create a consistent framework for identifying and delivering digital revenue opportunities across regions.
- Partner with Customer Services, regional growth, product, operational, content and digital-experience teams.
- Identify where relevant products and propositions can add value across knowledge bases, help centres, communities, resource centres and bot journeys.
- Turn regional commercial priorities into a scalable strategy that supports activation, expansion and product-led growth.
- Influence senior stakeholders and bring multiple teams together around clear priorities and practical delivery.
- Enable regional teams to deliver against their revenue goals without personally carrying a commission-based target.
What you’ll bring
- A strong commercial mindset, ideally developed in sales or marketing, with the ability to spot and position valuable opportunities.
- Experience defining strategy and translating it into clear, practical delivery.
- Confidence working across regions, functions and senior stakeholder groups, leading through influence rather than authority.
- An understanding of digital customer journeys and how products can be positioned within digital support experiences.
- Experience building frameworks or supporting product-led growth, customer activation or expansion.
- A proactive, self-directed approach and the confidence to shape a new role in an evolving environment.
Your first 90 days
You’ll focus on building relationships across regional teams, understanding commercial priorities and reviewing existing digital journeys. From there, you’ll begin defining a practical, repeatable revenue framework and identifying the opportunities that can create the greatest impact.
Why this role?
This is a high-profile global opportunity at the forefront of digital experience and AI, with a direct link to commercial outcomes. You’ll have the freedom to shape a new capability, work with senior stakeholders and build an approach that can grow in scope as it matures. Because the role spans digital support, product, commercial and regional teams, it also offers broad exposure and the chance to develop a varied career path across Sage.
Your benefits:
- Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
- 25 days of paid annual leave with the option to buy up to another 5 days
- 8 bank holiday days
- Paid 5 days yearly to volunteer through our Sage Foundation
- 50% income protection
- Holiday buy + sell
- Comprehensive health, dental, and vision coverage
- Work away scheme for up to 10 weeks a year
- Ongoing training and professional development
- Hybrid working
- Healthy Mind app membership
- Access to various helpful memberships for finances, health and wellbeing
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Digital Growth Enablement Manager in Newcastle upon Tyne employer: Sage
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