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- Tasks: Help customers solve complex technical issues with our software through inbound calls.
- Company: Join Sage, a top-rated tech company supporting small businesses globally.
- Benefits: Starting salary of £28,000, annual bonus, and monthly perks worth up to £750.
- Why this job: Make a real difference by helping customers thrive with innovative technology.
- Qualifications: Experience in customer service and a passion for learning complex software.
- Other info: Enjoy 33 days holiday, ongoing training, and opportunities for career growth.
The predicted salary is between 28000 - 28000 £ per year.
They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software and then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software.
Hybrid - 3 days in our Newcastle office (global headquarters)
Salary - starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750
Key Responsibilities
- Each day, you'll be a lifesaver to customers speaking to them on an inbound call line to solve their technical and complex problems.
- You'll be a product expert, able to spot fixes and recommend additional Sage products to save them time and effort.
How people describe you:
- You're logical, resilient, and can get your point across in a non-assertive way.
- You enjoy storytelling, and you're good at it too.
- You are excellent at listening and like giving your advice.
- The complexity of technology doesn’t intimidate you; in fact, you seek ways to learn more about it.
- You bounce back after failures and setbacks, and like hearing about how you can improve.
On-the-job training: You'll embark in a 6-week classroom training plus receive ongoing coaching. You deserve to feel the satisfaction of speaking to customers with confidence, so we've put a lot into this training programme. It will equip you to embody our values - human, simplicity, trust, and bold - in every customer call.
Meet the team: They're a top-rated contact centre in Cobalt Business Park. Not only that, the company as a whole was awarded 15 on the Financial Times' Best Places to Work in the UK. You'll work alongside people who are technical-minded and embrace the variety that each call brings. They're supported by managers who care so they can keep caring for customers.
Career growth: We advocate for promoting internally - whether that's staying in the same function or exploring a new one. Colleagues are empowered to tap into Talent Marketplace, our internal platform for development opportunities and creating career goal roadmaps.
10 paid days for volunteering and learning: Through Sage Foundation, you can donate your skill-based support or manual labour to causes you care about 5 days per year. Another 5 days per year can be spent engaging in learning opportunities that interest you, because we care about your development at Sage.
Your benefits:
- Starting salary of £28,000
- Annual bonus up to 10%, along with monthly perks valued at up to £750
- 33 days holidays (including bank holiday entitlement)
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.
Customer Support Expert (Technical Support) in Newcastle upon Tyne employer: Sage
Contact Detail:
Sage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Expert (Technical Support) in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Sage's values and culture. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your storytelling skills! Since you'll be helping customers solve complex issues, think of examples from your past experiences where you turned a tough situation into a success story. This will showcase your problem-solving abilities.
✨Tip Number 3
Don’t shy away from asking questions during your interview! It shows you're engaged and eager to learn. Plus, it gives you a chance to find out if Sage is the right fit for you too.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on your inbox for that all-important email about the online assessment – it’s your ticket to showcasing your personality and skills!
We think you need these skills to ace Customer Support Expert (Technical Support) in Newcastle upon Tyne
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you understand the role of a Customer Support Expert. Familiarise yourself with the technical aspects of the software and think about how your past experiences can relate to this position.
Be Yourself: We want to see the real you! Use your own voice in your application. Share your stories and experiences that highlight your problem-solving skills and customer service background. Authenticity goes a long way!
Tailor Your Application: Don’t just send a generic application. Make sure to tailor your CV and cover letter to reflect the specific skills and qualities mentioned in the job description. Show us why you’re the perfect fit for this role!
Check Your Details: Before hitting that submit button, double-check your application for any typos or errors. A polished application shows attention to detail, which is super important in a customer support role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Sage
✨Know Your Stuff
Before the interview, make sure you have a solid understanding of Sage's products and services. Familiarise yourself with common technical issues customers face and think about how you would solve them. This will show your potential employer that you're proactive and ready to tackle challenges head-on.
✨Practice Active Listening
During the interview, demonstrate your listening skills by summarising what the interviewer says and asking clarifying questions. This not only shows that you’re engaged but also reflects the importance of understanding customer needs in a support role.
✨Showcase Your Storytelling Skills
Since storytelling is a key part of this role, prepare examples from your past experiences where you successfully resolved a customer's issue. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Embrace the Complexity
Don’t shy away from discussing complex technical topics during the interview. Instead, express your enthusiasm for learning and tackling challenging problems. Share instances where you've had to learn new software or systems quickly, as this aligns perfectly with the job requirements.
