Customer Support Apprentice in Newcastle upon Tyne

At Sage, innovation starts with our people. With over 13,000 colleagues across 40 locations worldwide, supporting over 2 million customers, we’re united by a shared purpose: to transform the way millions of businesses work. As a global leader in AI, finance and HR software, we harness cutting‑edge technology and forward‑thinking ideas to simplify complexity and drive progress. At Sage, you’ll join a high‑achieving culture that values creativity, collaboration, and continuous learning—because together, we’re shaping the future of business software.

Why join Sage as an Apprentice? At Sage, we believe your career should start with opportunity, growth, and purpose. As an apprentice, you’ll benefit from structured training and development programmes designed to build your skills and confidence from day one. You’ll also have access to the Sage Foundation, our global initiative that gives you five paid volunteer days each year to make a positive impact in your community. You’ll work with exceptional teams, learn from experts, connect with peers, and grow a global professional network. We’re committed to clear career pathways and opportunities to innovate. Please note that this is a hybrid role requiring three days per week in the office.

What will you be involved in? During the induction period you’ll transition into your apprenticeship, meet other apprentices and participate in team‑building activities. You will learn about our range of products and be part of a working group that generates new ideas to build confidence. You will work closely with your qualification assessor to understand expectations. In the first six months, you’ll receive a mentor and dedicated support to develop your knowledge and succeed.

Day to day responsibilities:

• Speak to our customers to deliver structured solutions with confidence.
• Demonstrate and deliver exceptional problem‑solving and troubleshooting skills.
• Ask the right questions to gain a deep understanding of the customer’s business.
• Generate leads for our sales department by recommending alternative products/services that could save the customer money and time.
• Think on your feet and quickly research to find an answer for the customer query.

Qualifications: To qualify for the apprenticeship, you’ll need to have five 9‑4 GCSE passes (including Maths and English). Due to funding regulations, you must also have the right to work in the UK and have been resident in the UK for at least the past three years.

Desired attributes:

• Customer focused, with the ability to listen effectively to help problem solve.
• Passion and commitment to continuous learning.
• Self‑starting attitude; open to new challenges.
• A curious mindset that embraces innovation.
• Excellent interpersonal and communication skills, able to work effectively with colleagues across the globe.
• Experience of using AI, and an interest in continuous development of AI skills as the technology evolves.

Salary: Starting salaries are £14,313, rising to £28,000 upon completion of the programme.

Application Process: Apply online with your CV. Complete online tests and a video interview (you will receive a link within one week of applying). If successful at the video interview stage, you will be invited to attend an assessment centre in May 2026. Successful candidates will join us in October 2026. Due to the high volume of applications, there may be a delay in receiving a response from your video interview. We thank you for your patience.

Contact: If you need any adjustments that would help you thrive in the application process or beyond, please reach out to us at earlycareers@sage.com.

Benefits:

• 25 days holiday + bank holidays from day one.
• Paid time to learn – 5 learning days a year.
• Paid time to give back – 5 volunteering days a year.
• Private healthcare, digital GP & wellbeing support.
• Competitive pension with Sage contributions.
• Paid parental leave, inclusive from day one.
• Work from abroad for up to 10 weeks a year.
• Discounts on tech, travel, gyms and more.
• Cycle to Work and EV schemes.