Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Help customers maximise their product value and build strong relationships.
- Company: Join Sage, a leading tech company supporting small businesses globally.
- Benefits: Competitive salary, health coverage, flexible work, and paid volunteer days.
- Why this job: Make a real impact by driving customer success and loyalty.
- Qualifications: Experience with Sage products and strong communication skills.
- Other info: Dynamic hybrid work environment with ongoing training and career growth.
The predicted salary is between 28800 - 48000 £ per year.
As a Customer Success Consultant at Sage, you'll be at the heart of our mission to help customers get the very best from their products. You'll build strong, lasting relationships, making sure our customers feel supported, valued, and confident in the solutions we provide. Your goal is to ensure they're not just satisfied, but truly see the full value of what Sage has to offer, driving their success and strengthening their loyalty along the way.
Goals for this role
In this role, you'll work through a structured, multi-channel contact strategy alongside our Customer Success Programme to help customers get the most value from the products and services they've chosen.
First 90 Days
In your first 30 days, you'll be fully integrated into the team and get a thorough understanding of the role by listening in on calls with your colleagues. By 60 days, you'll start taking calls and managing bookings, progressing to managing and delivering a full day's diary as you settle into the position.
Key Responsibilities
- Create value for customers by defining the desired business outcomes and then building a Customer Success Plan with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them.
- Drive product and service adoption, using customer data to proactively reduce churn.
- Gain an understanding of clients' pain points and deliver responsive solutions and support.
Additional Skills and Experience
- Sound knowledge of Sage 50 or Sage SBC.
- Excellent diary management is a must.
- Communication and relationship building is key.
- Experience working to KPI's and SLA's.
Your Benefits
- Competitive base salary and commission structure.
- Comprehensive health, dental and vision coverage.
- Work away scheme for up to 10 weeks a year.
- On-going training and professional development.
- Paid 5 days yearly to volunteer through our Sage Foundation.
- Flexible work patterns and hybrid working.
Working at Sage means you're supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It's why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.
Customer Success Consultant in Newcastle upon Tyne employer: Sage
Contact Detail:
Sage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Consultant in Newcastle upon Tyne
✨Tip Number 1
Get to know the company inside out! Research Sage's products and services, and understand their mission. This will help you tailor your conversations and show that you're genuinely interested in helping customers succeed.
✨Tip Number 2
Practice your communication skills! As a Customer Success Consultant, building relationships is key. Role-play with friends or family to get comfortable discussing how you can add value to customers' experiences.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which can boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Sage team and ready to contribute to our mission of customer success.
We think you need these skills to ace Customer Success Consultant in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Customer Success Consultant role shine through. We want to see how much you care about helping customers and driving their success with our products.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience and skills that match the job description. We love seeing how your background aligns with what we’re looking for at Sage!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your key achievements and how they relate to the role.
Apply Through Our Website: For the best chance of success, make sure to submit your application through our official website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Sage
✨Know Your Customer Success Strategies
Before the interview, brush up on customer success strategies and how they apply to Sage's products. Be ready to discuss how you would create a Customer Success Plan and drive product adoption, as this will show your understanding of the role and its impact on customer satisfaction.
✨Showcase Your Communication Skills
Since building relationships is key in this role, prepare examples of how you've successfully communicated with clients in the past. Think about specific situations where you resolved issues or enhanced customer experiences, as this will demonstrate your ability to connect and support customers effectively.
✨Familiarise Yourself with Sage Products
Make sure you have a solid understanding of Sage 50 or Sage SBC. If possible, explore their features and benefits so you can speak confidently about how these products can help customers achieve their business goals during the interview.
✨Prepare for KPI and SLA Discussions
Be ready to discuss your experience working with KPIs and SLAs. Think of examples where you met or exceeded targets, and how you used data to drive customer success. This will highlight your analytical skills and commitment to delivering results.