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- Tasks: Enhance Salesforce adoption and support teams with practical solutions.
- Company: Join a dynamic global team at Sage, a leader in tech for small businesses.
- Benefits: Generous bonuses, 25 days leave, hybrid work, and ongoing training.
- Why this job: Make a real impact by streamlining processes and enabling others to succeed.
- Qualifications: Detail-oriented with experience in Salesforce or similar systems.
- Other info: Be part of a culture that celebrates individuality and innovation.
The predicted salary is between 36000 - 60000 £ per year.
12 Month Fixed Term Contract
Are you passionate about driving smarter, more efficient ways of working through Salesforce? We are looking for a Salesforce Effectiveness Specialist to play a key role in supporting our Sales and Services teams by enhancing Salesforce adoption, performance, and process excellence. In this role, you will partner with Salesforce Effectiveness Managers and cross-functional stakeholders across all regions to ensure Salesforce solutions are designed, tested, and delivered to the highest standard. You will help turn business needs into practical solutions, supporting our teams to make the most of Salesforce every day. This is a Hybrid role based in our London or Newcastle office 3 Days per Week.
Key Responsibilities
- Partner with Salesforce Effectiveness Managers to understand enhancement requests and business challenges.
- Support the administration and prioritisation of the Salesforce backlog, ensuring smooth delivery of enhancements.
- Conduct User Acceptance Testing (UAT) and collaborate with IT and business teams to ensure successful solution rollouts.
- Create and maintain playbooks, enablement guides, and on-demand content to boost user adoption and engagement.
- Develop communication and training materials that help teams use Salesforce effectively.
- Support the measurement of results, tracking adoption and key performance outcomes.
- Ensure all changes and enhancements align with global process standards and methodologies.
About you
You are detail-oriented, collaborative, and passionate about continuous improvement. You bring a mix of technical understanding, stakeholder management, and communication skills - helping bridge the gap between users and technology. Experience with Salesforce, Jira, or similar systems is a strong advantage, as is a background in sales operations, process improvement, or business analysis.
Why join us?
You will be part of a dynamic global team that is shaping how Salesforce empowers our business. If you love solving problems, streamlining processes, and enabling others to succeed - this is the perfect opportunity to make an impact.
Benefits
- Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
- 25 days of paid annual leave with the option to buy up to another 5 days.
- 8 bank holiday days.
- Paid 5 days yearly to volunteer through our Sage Foundation.
- 50% income protection.
- Holiday buy/sell.
- Comprehensive health, dental, and vision coverage.
- Work away scheme for up to 10 weeks a year.
- Ongoing training and professional development.
- Hybrid working.
- Healthy Mind app membership.
- Access to various helpful memberships for finances, health and wellbeing.
Working at Sage means you are supporting millions of small and medium sized businesses globally with technology to work faster and smarter. We leverage the future of AI, meaning business owners spend less time doing routine tasks, like entering invoices and generating reports, and more time pursuing their ambitions. Our colleagues are the best of the best. It is why we were awarded 2024 Best Places to Work by Glassdoor. Because to achieve extraordinary outcomes, we need extraordinary teams. This means infusing Sage with people who knock down barriers, continuously innovate, and want to experience their potential.
We celebrate individuality and welcome you to join us if you embrace all backgrounds, identities, beliefs, and ways of working. If you need support applying, reach out at careers@sage.com.
CRM Training Specialist in Newcastle upon Tyne employer: Sage
Contact Detail:
Sage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CRM Training Specialist in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. Ask them about their experiences and any tips they might have for landing the CRM Training Specialist role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into Salesforce. Familiarise yourself with its features and how they relate to the role. We want to see your passion for driving efficiency and how you can help teams maximise their use of Salesforce.
✨Tip Number 3
Showcase your problem-solving skills! Think of examples from your past where you've improved processes or enhanced user adoption. We love candidates who can demonstrate their impact through real-life scenarios.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re genuinely interested in being part of our team at Sage.
We think you need these skills to ace CRM Training Specialist in Newcastle upon Tyne
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the CRM Training Specialist role. Highlight your experience with Salesforce and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Passion: Let your enthusiasm for driving smarter ways of working shine through in your application. Share examples of how you've improved processes or supported teams in the past. We love candidates who are passionate about continuous improvement!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your qualifications.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Sage
✨Know Your Salesforce Inside Out
Make sure you brush up on your Salesforce knowledge before the interview. Understand its features, functionalities, and how it can be leveraged to improve business processes. Be ready to discuss specific examples of how you've used Salesforce in the past to drive efficiency.
✨Showcase Your Collaboration Skills
This role involves working closely with various teams, so highlight your experience in cross-functional collaboration. Prepare examples that demonstrate how you've successfully partnered with stakeholders to address challenges and implement solutions.
✨Prepare for User Acceptance Testing (UAT) Questions
Since UAT is a key responsibility, be prepared to discuss your approach to testing and ensuring successful rollouts. Think of scenarios where you've conducted UAT, what challenges you faced, and how you overcame them.
✨Communicate Your Passion for Continuous Improvement
The company values detail-oriented individuals who are passionate about process improvement. Share your thoughts on how you stay updated with industry trends and how you’ve implemented changes in previous roles to enhance user adoption and engagement.