Communication Manager in Newcastle upon Tyne

Job Description

The Communication Manager is responsible for developing and delivering communication plans that support business priorities, drive colleague engagement and enable customer success across global teams.

This is a 12-month fixed-term position. As the role will provide significant support to our US region, flexibility in working hours is preferred to enable effective collaboration with colleagues and stakeholders across different time zones.

Working closely with stakeholders across multiple functions, the role provides communication expertise, governance and guidance to ensure messages are clear, timely, relevant and delivered through the most effective channels.

The role also oversees the delivery of transactional customer communications, supporting operational, service, compliance and product-related initiatives.

Key Responsibilities

• Build trusted relationships with stakeholders at all levels, acting as a communication adviser and providing guidance to support effective communication planning and delivery.
• Act as a trusted communication adviser, translating business priorities into effective communication strategies, plans and approaches.
• Develop and deliver communication and engagement plans that align to business priorities and strategic objectives, driving awareness, understanding, adoption and behavioural change.
• Coordinate communication activity across Customer Support Operations to ensure consistent messaging and reduce duplication.
• Develop and deliver colleague communications across a variety of channels and formats.
• Manage the end-to-end delivery of transactional customer communications, ensuring messaging is clear, accurate, timely and aligned with business, customer and compliance requirements.
• Manage communication channels and platforms, ensuring they remain effective, relevant and aligned to business needs.
• Bring creative and innovative approaches to communication challenges, continuously improving the way information is shared and consumed.
• Monitor and evaluate communication effectiveness, using data, feedback and insight to drive continuous improvement.

Experience & Skills

• Exceptional written and verbal communication skills, with the ability to tailor messaging for different audiences and levels of the organisation.
• Strong writing, editing and proofreading skills, with excellent attention to detail and a commitment to producing high-quality communications.
• Ability to translate complex or technical information into clear, concise and engaging communications that are easy to understand and act upon.
• Strong strategic thinking skills, with the ability to understand business priorities, identify communication requirements and develop effective communication approaches.
• Ability to build trusted relationships and influence stakeholders at all levels, challenging constructively where appropriate.
• Strong judgement and decision-making skills, with the ability to determine the most effective communication approach to achieve desired outcomes.
• Ability to see the bigger picture while managing multiple priorities and competing stakeholder requirements.
• Ability to work independently, take ownership and proactively identify opportunities to improve communication outcomes.
• Understanding of brand principles and their application within communication.

Your benefits:

• Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top-up by Sage.
• 25 days of paid annual leave with the option to buy up to another 5 days
• 8 bank holiday days
• Paid 5 days yearly to volunteer through our Sage Foundation
• 50% income protection
• Holiday buy + sell
• Comprehensive health, dental, and vision coverage
• Work away scheme for up to 10 weeks a year
• Ongoing training and professional development
• Hybrid working
• Healthy Mind app membership
• Access to various helpful memberships for finances, health and wellbeing

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