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- Tasks: Join us to revolutionise small business practices with AI and enhance customer experiences.
- Company: Sage, a leader in innovative software solutions with a collaborative global team.
- Benefits: Generous bonuses, 25 days leave, health coverage, and hybrid working options.
- Why this job: Be at the forefront of AI development and make a real impact on businesses.
- Qualifications: Experience in technical troubleshooting, C#, MySQL, and strong problem-solving skills.
- Other info: Enjoy ongoing training, volunteer days, and excellent career growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Get ready… because you’re about to embark on an AI mission to revolutionise small business and accounting practices. Sage Copilot isn’t just an AI‑powered tool. We’re developing a game changer that will help customers streamline tasks, boost their efficiency, and unlock new opportunities – a trusted business partner like never before. And you’ll be at the forefront of its development, as part of a global team that can’t wait to collaborate and innovate with you. We’re working on a truly groundbreaking product. This is more than a technology job – it’s the future realised for you, our customers, and for the shape of technology we’ve dreamed it.
Hybrid Position: you will work 3 days a week from our Manchester office.
Responsibilities:
- Handle advanced technical troubleshooting, quality assurance, and directly resolve escalated bugs at a Tier 3 level, with a primary focus on Sage Copilot.
- Provide comprehensive support for Integrators during hyper‑care processes and feature releases.
- Serve as a bridge between product and support teams to ensure timely and accurate issue resolution.
- Conduct initial technical investigations and triage of escalated bugs, issues, and inquiries.
- Resolve complex technical issues by applying in‑depth coding knowledge and expertise with C# and MySQL.
- Gain a deep understanding of the various architectures within the product suite to accurately identify the necessary databases and components for effective resolution.
- Recommend alternative solutions that optimise customer time and money.
- Enhance customer experience and operational efficiency through timely issue resolution.
- Support integrators, facilitating the integration of various Sage products with SXP to deliver a seamless, one‑platform suite experience.
- Monitor and review logs, errors, and performance around bugs and issues, providing recommendations to improve system quality.
- Maintain code quality and scalability through clean, well‑structured, and testable code; conduct code reviews and provide constructive feedback to team members.
What we are looking for:
- Experience in diagnosing & resolving complex technical issues, strong background in software/application support, proficiency in C# and MySQL.
- Proven ability to address and escalate bugs, ensuring effective resolution in high‑pressure environments.
- Experience working as a liaison between product development and support QA teams to ensure smooth issue resolution.
- Skills in supporting and integrating software products within a unified platform, enhancing overall system functionality.
- Proficiency in writing clean, scalable code, conducting code reviews, and monitoring system logs to identify and resolve issues.
- Strong problem‑solving abilities with a focus on optimizing customer experience and staying current with industry best practices & technologies.
Job Details:
- Seniority level: Mid‑Senior
- Employment type: Full‑time
- Job function: Business Development and Sales
- Industries: Software Development
Benefits:
- Generous bonuses and pension scheme: Up to 8% matched pension contribution plus 2% top‑up by Sage.
- 25 days of paid annual leave with the option to buy up to another 5 days.
- 8 bank holiday days.
- Paid 5 days yearly to volunteer through our Sage Foundation.
- 50% income protection.
- Holiday buy & sell.
- Comprehensive health, dental, and vision coverage.
- Workaway scheme for up to 10 weeks a year.
- Ongoing training and professional development.
- Hybrid working.
- Healthy Mind app membership.
- Access to various helpful memberships for finances, health and wellbeing.
Product Analyst in Manchester employer: Sage
Contact Detail:
Sage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Analyst in Manchester
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Sage on LinkedIn. A friendly chat can give us insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by diving deep into Sage's products, especially Sage Copilot. Show us you’re not just another candidate; demonstrate your passion for revolutionising small business practices with AI.
✨Tip Number 3
Practice your problem-solving skills! We might throw some technical scenarios your way during the interview. Brush up on your C# and MySQL knowledge to impress us with your coding expertise.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the team!
We think you need these skills to ace Product Analyst in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Product Analyst role. Highlight your experience with C# and MySQL, and any relevant troubleshooting skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining Sage and how you can contribute to our mission. Let us know what makes you a great fit for the team.
Showcase Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving abilities. Share examples of how you've resolved complex technical issues in the past. We love seeing how you tackle challenges head-on!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at Sage
✨Know Your Tech Inside Out
Make sure you brush up on your C# and MySQL skills before the interview. Be ready to discuss specific technical challenges you've faced and how you resolved them. This will show that you not only understand the tools but can also apply them effectively in real-world scenarios.
✨Understand the Product
Dive deep into Sage Copilot and its functionalities. Familiarise yourself with how it integrates with other Sage products. Being able to discuss its features and potential improvements will demonstrate your genuine interest and readiness to contribute to the team.
✨Prepare for Problem-Solving Questions
Expect to tackle some hypothetical scenarios or past experiences where you had to resolve complex issues. Practice articulating your thought process clearly, as this will highlight your problem-solving abilities and how you approach technical challenges.
✨Show Your Collaborative Spirit
Since the role involves liaising between product and support teams, be prepared to share examples of how you've successfully collaborated in the past. Highlight your communication skills and how you ensure smooth issue resolution, as teamwork is key in this position.
