At a Glance
- Tasks: Provide top-notch support for hardware and AV issues, ensuring smooth operations.
- Company: Join a mission-driven independent publisher shaping the future of education.
- Benefits: Enjoy 25 days annual leave, competitive salary, and opportunities for growth.
- Other info: Collaborative environment with opportunities to mentor and lead technology projects.
- Why this job: Make a real impact by enhancing user experience and supporting innovative projects.
- Qualifications: Proven experience in end-user support and troubleshooting complex technical issues.
The predicted salary is between 40000 - 50000 € per year.
We’re a mission‑driven independent publisher that empowers researchers, educators and institutions to shape the future.
Responsibilities
- Deliver high‑quality on‑site support for hardware, AV and connectivity issues, ensuring colleagues receive clear, timely and effective help.
- Act as the senior point of contact for complex incidents, strengthening service stability and building user confidence.
- Maintain meeting rooms and collaboration areas in good working order through regular inspections and assist with hybrid meetings and events.
- Work closely with third‑party partners to ensure installations, repairs and warranty work meet quality expectations and support continuous improvement.
- Lead the full lifecycle of user‑facing devices and peripherals, ensuring smooth deployment, refresh, repair and secure retirement.
- Maintain accurate asset and inventory records, ensuring devices and user data are handled safely and responsibly.
- Use operational insight and ticket data to identify trends, prevent recurring issues and improve service reliability.
- Mentor and support technicians, modelling a positive, customer‑focused approach and encouraging shared standards.
Qualifications
- Experienced in end‑user support, with strong on‑site exposure and a track record of resolving complex technical issues in a calm, solution‑focused way.
- Confident working with workplace hardware across Windows, Apple, mobile devices and peripherals, including build, imaging, deployment and troubleshooting.
- Experienced in assisting meeting rooms and hybrid collaboration environments, troubleshooting audio/video problems promptly and ensuring rooms are dependable and available for use.
- Familiar with identity and device administration such as Active Directory or Entra ID, and common endpoint management practices.
- Experienced with ITSM tools and ITIL‑aligned processes, including incident, request, problem and change management.
- Able to mentor others and build clear, accessible documentation that supports consistent standards and ways of working.
- Confident engaging with colleagues at all levels, offering excellent customer service to both technical and non‑technical users.
- Experienced in coordinating workplace technology projects, including planning, vendor collaboration and operational handover.
- Experienced in managing and maintaining asset management tools, keeping records accurate, up to date and compliant with internal processes.
- Someone who actively identifies opportunities for continuous improvement, helping to streamline workflows, enhance service quality or increase efficiency through practical, measurable changes.
Benefits
- 25 days annual leave (plus additional benefits).
Senior IT Hardware & AV Technician in London employer: Sage
As a mission-driven independent publisher, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to make a meaningful impact. Our Senior IT Hardware & AV Technician role offers not only competitive benefits, including 25 days of annual leave, but also ample opportunities for professional growth through mentorship and continuous improvement initiatives. Located in a vibrant environment, we ensure our team has the resources and support needed to thrive while delivering exceptional service to our colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Hardware & AV Technician in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT and AV sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your past projects, especially those involving hardware support and AV setups. This can really set you apart when chatting with potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to end-user support and troubleshooting. Practice explaining complex issues in simple terms, as you'll need to demonstrate your customer service skills.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing candidates who are genuinely interested in joining our mission-driven team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior IT Hardware & AV Technician in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Senior IT Hardware & AV Technician. Highlight your experience with hardware support, AV troubleshooting, and any relevant projects you've led. We want to see how your skills align with our mission!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Share specific examples of how you've tackled complex technical issues in the past.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—show us how you've used them! Describe situations where you resolved tricky tech problems or improved service reliability. We love seeing real-world examples of your expertise.
Apply Through Our Website:We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your details and get to know you better. Plus, it shows you’re keen on joining our mission-driven team!
How to prepare for a job interview at Sage
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of hardware, AV systems, and connectivity issues. Be ready to discuss specific examples of how you've resolved complex technical problems in the past, especially in high-pressure situations.
✨Showcase Your Customer Service Skills
Since this role involves a lot of interaction with colleagues, prepare to demonstrate your customer service approach. Think of scenarios where you’ve provided clear, effective help and how you’ve built confidence among users.
✨Familiarise Yourself with ITSM Tools
Get comfortable with ITSM tools and ITIL processes. Be prepared to talk about your experience with incident management and how you’ve used data to identify trends and improve service reliability.
✨Highlight Your Mentoring Experience
This position requires mentoring other technicians, so think of examples where you’ve supported or trained others. Discuss how you model a positive, customer-focused approach and how you create accessible documentation for consistent standards.
