Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead process improvements and enhance customer experience in journal operations.
- Company: Join a mission-driven, independent publisher with a diverse team.
- Benefits: Competitive salary of £41,200 and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continual improvement and customer satisfaction.
- Why this job: Make a real impact in academic publishing while collaborating with passionate professionals.
- Qualifications: Experience in academic publishing and strong analytical skills required.
The predicted salary is between 41200 - 41200 £ per year.
Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.
Qualifications
- Experienced working within academic publishing, with a solid understanding of publishing workflows and operational contexts.
- Experienced in analysing and redesigning processes using process mapping and lean methodology to drive continual improvement.
- Highly analytical and numerate, able to turn investigative findings into clear insights that inform operational and business decisions.
- Curious and proactive, approaching challenges with initiative and a desire to learn, grow, and improve processes.
- A strong collaborator and communicator, experienced working across multiple teams.
- Focused on maintaining a customer‑centric approach when resolving issues and improving customer experience.
- Experienced in delivering high‑quality customer service in a professional environment, including using ticketing tools to manage and resolve queries.
- Confident using MS Office and digital platforms, and quick to learn new systems.
- Highly organised with strong time management skills to handle a varied workload in a fast‑paced environment.
Responsibilities
- Lead the regular review, design, and improvement of Journal Operations processes using lean methodology, driving initiatives that deliver measurable operational and customer impact.
- Provide clear, timely, and professional responses to customer queries, ensuring every interaction prioritises customer experience.
- Coordinate the successful set‑up and automation of Open Access deals and transformative agreements, partnering with institutions and consortia.
- Become a trusted expert for the Sage Journals: Licensing &
Operations Analyst, Journals in London employer: Sage
Contact Detail:
Sage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Analyst, Journals in London
✨Tip Number 1
Network like a pro! Reach out to people in the academic publishing field, especially those who work at companies you admire. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or online, be ready to discuss how your experience with process mapping and lean methodology can benefit their operations.
✨Tip Number 3
Prepare for interviews by researching the company’s current projects and challenges. This way, you can tailor your answers to show how you can contribute to improving their journal operations and customer experience.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our mission-driven team.
We think you need these skills to ace Operations Analyst, Journals in London
Some tips for your application 🫡
Show Your Passion for Publishing: When writing your application, let your enthusiasm for academic publishing shine through. We want to see how your experiences align with our mission to empower researchers and educators.
Highlight Your Analytical Skills: Make sure to showcase your analytical abilities in your application. We’re looking for someone who can turn data into actionable insights, so share examples of how you've used process mapping or lean methodology in the past.
Emphasise Collaboration: Since we value teamwork, don’t forget to mention your experience working across different teams. Share specific instances where your collaboration led to successful outcomes, as this will resonate with us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive!
How to prepare for a job interview at Sage
✨Know Your Publishing Workflows
Make sure you brush up on your knowledge of academic publishing workflows. Be ready to discuss how you've previously analysed and redesigned processes using lean methodology. This will show that you understand the operational context and can contribute effectively.
✨Showcase Your Analytical Skills
Prepare examples of how you've turned investigative findings into actionable insights. Use specific metrics or outcomes to illustrate your analytical prowess. This will demonstrate your ability to inform operational and business decisions, which is crucial for the role.
✨Emphasise Customer-Centricity
Be ready to talk about your experience in delivering high-quality customer service. Share specific instances where you resolved queries or improved customer experience, especially using ticketing tools. This will highlight your focus on maintaining a customer-centric approach.
✨Demonstrate Collaboration and Communication
Think of examples where you've successfully collaborated across teams. Highlight your communication skills and how they contributed to achieving common goals. This will show that you're a strong team player, which is essential in a diverse environment.