Discovery Experience Manager in London

Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

About Sage

Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.

Our Guaranteed Independence Means We’re Free To:

• Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact.
• Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning.
• Think long-term – experimenting, taking risks, and investing in new ideas.

About Our Team

Our team coordinates specialists in user experience, product management, metadata, and discovery. We ensure librarians and end users can find and access content easily wherever they start their research. We collaborate with colleagues in Product, Discovery Operations, Sales, Customer Services, Editorial, and Technology, plus global library vendors and academic search partners. Together, we improve discoverability, enhance metadata quality, and ensure our products fit fully within the wider scholarly ecosystem.

Could you be our new Discovery Experience Manager? Are you:

• Proficient in metadata standards, with comprehensive insight into MARC, KBART, COUNTER, and the ways electronic resources are catalogued across discovery systems.
• Analytical and data-driven, able to interpret usage data clearly and translate insights into actionable recommendations.
• A confident collaborator with experience working effectively with vendors, partners, and cross-functional teams.
• A strong problem-solver who can independently troubleshoot complex metadata and discovery issues.
• Skilled at prioritising competing customer, user, and product needs to make persuasive, evidence-based recommendations.
• Curious about the library ecosystems, staying informed about discovery trends, standards, and the needs of global librarians and researchers.

Your new role

You will promote the visibility and availability of our content within library systems and academic contexts. Your role will directly enhance the librarian experience, boost authenticated usage, and make certain that researchers identify our content before arriving at our platforms. You’ll integrate customer insight, technical expertise, and joint problem-solving to refine our discovery ecosystem and generate future opportunities.

• Optimising discovery channels by improving delivery, communication, and indexing workflows to increase authenticated usage and demonstrate return on investment for customers.
• Ensuring metadata accuracy by collaborating with Discovery Operations and vendors to ensure timely, precise creation and delivery of MARC, KBART, and other metadata feeds.
• Proactive issue prevention by identifying potential process gaps early and implementing solutions before they impact customers.
• Coordinating academic search partnerships through leading projects with academic search engines and A&I services to increase the exposure and use of content.
• Ensuring new products and content types launch fully discoverable and compliant by defining and validating their metadata and COUNTER requirements.
• Ensuring access for customers by resolving advanced metadata, usage, and retrieval challenges with expert-level troubleshooting.
• Strengthening product and discovery strategy by analysing emerging trends and presenting clear, evidence-based recommendations to senior leaders.
• Improving service quality and reducing delivery issues by maintaining strong, proactive relationships with discovery partners.

Overview of Benefits

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Hybrid working up to 2 days per week in office and a home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to company loans (season ticket loan, rental deposit loan, cycle loan).

Diversity, Equity, and Inclusion

At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society, irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief, as crafting value through diversity is what makes us strong.

Legal and EEO Statement

Sage is committed to the full inclusion of all qualified applicants. Accommodations will be made for any part of the interview process.