Associate Director, Experience Insights & Design in London

Associate Director, Experience Insights & Design – £76,000 - £88,000 – Permanent

Join us and help shape how we listen to colleagues and turn insight into clearer decisions at our global, independent academic publisher.

Qualifications

• Experienced in shaping employee experience within matrixed, global organisations, with a background in employee experience, insight, or internal communications at a strategic level.
• Skilled in employee listening, using qualitative and quantitative approaches to build a clear, balanced view of colleague experience.
• Confident in translating complexity into clear, concrete guidance that enables confident, timely decision‑making.
• Able to create and embed frameworks, standards or approaches that improve consistency, clarity and quality across teams.
• Experience in content or information design, focusing on structure, usability and helping colleagues find and retrieve what they need.
• Curious about how AI and automation can improve colleague experience, including structuring information and workflows to reduce friction.
• Confident partnering with senior leaders, offering thoughtful guidance, meaningful questioning and perspective.
• Experienced in setting direction across teams or functions, helping others work with transparency and shared purpose.
• A people‑centred leader who builds confidence, capability and belonging within high‑performing teams.

Key Responsibilities

• Build the enterprise listening approach, bringing together input from multiple sources into a clear, coherent view of employee experience.
• Turn complex or ambiguous findings into practical recommendations that support prioritisation and decision‑making.
• Spot patterns across the employee lifecycle and highlight opportunities for improvement.
• Define and embed standards for how colleague‑facing information is structured, governed, searched and reused, making it easier to find, trust and maintain across channels and emerging AI‑enabled tools.
• Partner with Digital Workplace, Technology and People & Culture to improve how information, workflows and internal communication processes are accessed, connected and maintained.
• Guide the Channels Manager to build channel architecture and practices that support clarity, usability and trust.
• Use insight to identify where colleague journeys, channels and touchpoints can be made clearer, more connected and easier to navigate.
• Act as a trusted advisor, offering clear advice, constructive challenge and perspective.
• Set clear expectations, standards and direction for the Channels team, supporting capability and practice maturity.
• Overview of Benefits
• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Hybrid working up to 2 days per week in office and a home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to company loans (season ticket loan, rental deposit loan, cycle loan).

We’re a Disability Confident Employer (Level 1). If you’d like to apply under this scheme, please let us know in your application.

We’re committed to making our recruitment process accessible and inclusive.

If you’d like to request reasonable adjustments, please email .

Please note we only accept applications via email if an adjustment has been agreed.

At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging.

We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief.

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