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- Tasks: Engage with accountants, nurture relationships, and deliver tailored solutions.
- Company: Sage is a leading software provider in the accountancy sector, dedicated to innovation.
- Benefits: Enjoy competitive pay, hybrid work, health coverage, and paid volunteer days.
- Why this job: Gain valuable insights into accountancy while developing your sales career in a supportive environment.
- Qualifications: Experience in sales or account management, problem-solving skills, and CRM proficiency required.
- Other info: This role offers opportunities for career advancement and personal development.
The predicted salary is between 28800 - 43200 £ per year.
Sage Newcastle Upon Tyne, England, United Kingdom
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Sage Newcastle Upon Tyne, England, United Kingdom
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Inside Practice Success Manager role
Our Accountancy and Practice team at Sage are constantly striving to make Sage the software of choice within the professional Accountancy world. With a focus on supporting accountants our Practice Success Managers play a pivotal role in nurturing trust with the ultimate aim of creating advocacy for Sage’s products and services. Taking a consultative approach based on the accountant’s needs and aspirations you will help drive engagement and advocacy. What’s in it for you? Gaining in depth knowledge of Sage’s accountancy products gives you an amazing insight into the world of accountancy and sales, we offer a competitive commission package as well as the opportunity to develop your career in sales which could lead to team lead positions as well as exploring other avenues in sales within Sage.
This is a hybrid role 3 days in office 2 days home office (Newcastle)
Summary of your day-to-day?
You will continuously nurture strong relationships across for our accountants and implement a robust customer success model across our base using campaign led portfolio management. By gaining an understanding of your client’s pain points you will be able to deliver responsive solutions and support and more importantly add value!! Hosting webinars and demo’s to demonstrate our products and services will help support the engagement between Sage and our customers and show you as a true expert within the field. Minimum qualifications / experience Experience in an account management or sales position. Stakeholder management Problem Solver Proficiency in using CRM systems (Salesforce would be ideal) A good understanding of working in a SaaS or similar environment. Ability to manage time effectively
- Delivery of 100% of revenue targets
- Delivery of NPS measures, demonstrating high levels of customer satisfaction.
- Achieve call and contact productivity measures as directed
- Effective pipeline management, completed within agreed timescales
- Accurate sales forecasting, within +/- 5%
- Ability to accurately price sales
- Ensuring competent lead flow management, recording accurately and within timed SLA’s on different CRM systems.
- Maintain discounts within the agreed thresholds in line with the agreed discounting process
- Demonstrate high levels of Controls to improve the Accountants/Clients Customer Journey and minimum credits/amendments to contracts.
Sage Benefits
- Competitive base salary and commission structure
- Comprehensive health, dental and vision coverage
- Work away scheme for up to 10 weeks a year
- On-going training and professional development
- Paid 5 days yearly to volunteer through our Sage Foundation
- Flexible work patterns and hybrid working
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Consulting, Information Technology, and Sales
-
Industries
Software Development
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Inside Practice success manager employer: Sage
Contact Detail:
Sage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inside Practice success manager
✨Tip Number 1
Familiarise yourself with Sage's accountancy products and services. Understanding the features and benefits of what you’ll be promoting will not only boost your confidence but also help you engage more effectively with potential clients.
✨Tip Number 2
Network with current or former employees of Sage, especially those in similar roles. They can provide valuable insights into the company culture and expectations, which can give you an edge during interviews.
✨Tip Number 3
Prepare to discuss your experience in account management and sales in detail. Be ready to share specific examples of how you've successfully managed client relationships and solved problems in previous roles.
✨Tip Number 4
Showcase your proficiency with CRM systems, particularly Salesforce. If you have any certifications or training in these tools, mention them during your discussions to demonstrate your readiness for the role.
We think you need these skills to ace Inside Practice success manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the Inside Practice Success Manager role at Sage. Familiarise yourself with their products and services, as well as the specific responsibilities mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in account management or sales. Emphasise your proficiency with CRM systems, particularly Salesforce, and any experience in a SaaS environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to nurture client relationships. Mention specific examples of how you've successfully managed accounts or driven customer engagement in previous roles.
Highlight Achievements: In both your CV and cover letter, include quantifiable achievements such as revenue targets met or exceeded, customer satisfaction scores, and successful pipeline management. This will demonstrate your capability and fit for the role.
How to prepare for a job interview at Sage
✨Understand Sage's Products
Before the interview, make sure you have a solid understanding of Sage's accountancy products. Familiarise yourself with their features and benefits, as this will help you demonstrate your knowledge and show how you can add value to clients.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific examples of how you've solved problems in previous roles. This is crucial for a Practice Success Manager, as you'll need to address client pain points effectively.
✨Demonstrate Stakeholder Management Experience
Highlight your experience in managing relationships with various stakeholders. Be ready to explain how you've built trust and engagement with clients in the past, as this is key to nurturing advocacy for Sage's products.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing scenarios during the interview, where you might need to conduct a mock demo or webinar. Practising these skills beforehand will help you feel more confident and showcase your expertise.