At a Glance
- Tasks: Lead and elevate Partner Success for ambitious UK businesses in a dynamic SaaS environment.
- Company: Join a forward-thinking company shaping the future of the UK economy.
- Benefits: Competitive salary, bonuses, pension scheme, and generous annual leave.
- Other info: Hybrid role with a vibrant culture focused on continuous improvement.
- Why this job: Make a measurable impact by driving partner success and customer satisfaction.
- Qualifications: 5+ years in team leadership and partner ecosystems with strong analytical skills.
The predicted salary is between 60000 - 80000 £ per year.
About The Role
We’re looking for a driven and customer‑obsessed Head of Partner Success to lead and elevate our Partner Success function across the Medium Segment. In this role, you’ll sit at the heart of our ecosystem—connecting forward‑thinking finance leaders with our network of reseller partners and Systems Integrators (SIs), helping ambitious UK businesses unlock the full potential of our SaaS solutions. You’ll lead a high‑energy team within our broader Customer & Partner Success organisation, focused on enabling partners to deliver exceptional customer experiences, drive retention, and maximise lifetime value. This is a hybrid position with 3 days per week in our Newcastle Office.
Key Responsibilities
- Lead Partner Success Strategy
- Drive partner success across the Medium Segment, working closely with VARs and SIs
- Ensure partners are equipped to deliver high‑impact customer outcomes from onboarding through to renewal
- Build & Lead a High‑Performing Team
- Manage and develop a team of Partner Success Managers
- Foster a culture of accountability, collaboration, and high performance
- Identify development needs and coach the team to success
- Drive Customer Outcomes Through Partners
- Champion customer experience, ensuring every customer is happy and successful
- Collaborate with partners on NPS, CSAT, Health Scores, and tNPS
- Support effective renewal strategies to grow customer value and retention
- Enable & Support Partner Ecosystem
- Work closely with the RtR team on partner onboarding and early‑stage enablement
- Identify ongoing enablement needs using data insights
- Co‑create tools, collateral, and frameworks to strengthen partner delivery models
- Leverage Data & Insights
- Analyse customer and partner performance data to identify trends and opportunities
- Use insights to enhance success strategies and improve service delivery
- Drive Continuous Improvement
- Capture learnings from both partners and customers to improve processes and outcomes
- Proactively identify issues and implement solutions to enhance partner and customer success
What We’re Looking For
- Proven experience leading and managing teams (minimum 5 years)
- Strong background working with partner ecosystems (VARs, SIs, or similar)
- Demonstrated success driving customer retention and growth initiatives
- Ability to analyse data and translate insights into actionable plans
- Exceptional communication skills, with confidence influencing senior stakeholders
- Experience managing targets, deadlines, and delivering measurable outcomes
What Makes You Stand Out
- Passionate about customer success and partner enablement
- Comfortable leading challenging conversations and driving positive outcomes
- Bring energy, ownership, and a continuous improvement mindset
- Thrives on building relationships and creating scalable success models
Why Join Us?
You’ll play a pivotal role in shaping how we deliver success through our partner ecosystem—working with innovative businesses that are helping define the future of the UK economy. If you’re ready to lead, influence, and make a measurable impact, we’d love to hear from you.
Benefits
- Up to 8% matched pension contribution plus 2% top‑up by Sage
- 25 days of paid annual leave with the option to buy up to another 5 days
Head of Partner Success employer: Sage
Join a dynamic and innovative team as the Head of Partner Success in our Newcastle office, where you'll lead a high-performing group dedicated to driving exceptional customer experiences and partner enablement. We offer a collaborative work culture that prioritises accountability and continuous improvement, alongside competitive benefits such as a generous pension scheme and ample annual leave. With a focus on employee growth and development, this role provides a unique opportunity to shape the future of our partner ecosystem while making a significant impact on the UK economy.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Partner Success
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential partners or colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research the company and its partner ecosystem thoroughly. Be ready to discuss how your experience aligns with their goals, especially around customer success and partner enablement. Show them you’re not just another candidate, but the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’re the best choice for the Head of Partner Success position.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications come directly from candidates who are genuinely interested in joining us. It shows initiative and helps us get to know you better right from the start!
We think you need these skills to ace Head of Partner Success
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of Partner Success role. Highlight your experience with partner ecosystems and customer success, showing us how you can drive retention and growth in our Medium Segment.
Showcase Your Leadership Skills:We want to see your leadership style! Share examples of how you've managed teams and fostered a culture of high performance. Let us know how you’ve coached others to success and driven positive outcomes.
Data-Driven Insights Matter:Since this role involves analysing data to enhance strategies, include specific instances where you've used data insights to improve customer or partner success. We love seeing how you translate numbers into actionable plans!
Be Authentic and Engaging:Your application should reflect your personality! We’re looking for someone who’s passionate about customer success and partner enablement. Don’t hesitate to let your enthusiasm shine through in your writing.
How to prepare for a job interview at Sage
✨Know Your Partners
Before the interview, dive deep into understanding the partner ecosystem relevant to the role. Familiarise yourself with key players like VARs and SIs, and be ready to discuss how you can enhance their success. This shows your commitment and readiness to lead.
✨Showcase Your Leadership Style
Prepare examples that highlight your experience in leading high-performing teams. Discuss specific strategies you've used to foster accountability and collaboration. This will demonstrate your ability to manage and develop a team effectively.
✨Data-Driven Insights
Be ready to talk about how you've used data to drive customer retention and growth initiatives in the past. Bring examples of how you've analysed performance data to identify trends and translate those insights into actionable plans.
✨Communicate with Confidence
Practice articulating your thoughts clearly and confidently, especially when discussing challenging conversations. Highlight your exceptional communication skills and how you've influenced senior stakeholders in previous roles.
