At a Glance
- Tasks: Build strong relationships with library partners and enhance customer experiences.
- Company: Sage, a global academic publisher committed to social change.
- Benefits: Competitive salary, hybrid working, professional development support, and generous leave.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Join a collaborative team making a real impact in education and research.
- Qualifications: Experience in account management and strong relationship-building skills.
The predicted salary is between 63000 - 77000 £ per year.
Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sage supports an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact.
The Library Sales team collaborates with academic, research, and library clients worldwide, assisting them in accessing and enhancing the value of Sage’s products and services. Working closely with Library Sales Managers, Customer Success, Product, Finance, Technical Support, and Operations teams, we play a vital role in delivering an outstanding customer experience throughout the customer lifecycle.
We concentrate on more than just making sales. We establish enduring relationships that enable libraries to support learning, teaching, and research within their institutions, while promoting customer satisfaction, retention, and sustainable business growth. As a collaborative and customer-centred team, we're committed to understanding our customers' needs and offering solutions that help them succeed.
We are recruiting for both an Account Executive and Account Manager for our Library division.
- Account Executive: £32,880–£38,000 (depending on skills and experience)
- Account Manager: £41,200–£47,500 (depending on skills and experience)
Both roles offer the opportunity to build strong relationships with library partners and across internal teams, contribute to our mission, and grow your career within a supportive, collaborative team.
Could you be our new Account Executive or Account Manager? You should be passionate and experienced in delivering exceptional customer experiences and have experience in an account management role. You should also be experienced in building trusted relationships in complex organisations that drive long-term customer success.
As Account Manager or Account Executive, you will be at the heart of our customer journey. You will take ownership once a sale is agreed. You'll build trusted relationships with library customers, helping them get the most from their investment. You will find ways to strengthen partnerships and increase engagement with Sage's products and services.
Create a seamless post-sale customer experience that allows library customers to successfully onboard, interact with, and gain value from our products and services. Drive successful subscription renewals by proactively demonstrating value, communicating product developments, and helping customers make informed decisions about their ongoing investment.
Increase revenue growth by finding opportunities to expand customer engagement through relevant products, services, and solutions that meet evolving customer needs. Enhance customer satisfaction by using feedback, insights, and usage trends to find opportunities for continuous improvement and greater customer success.
Deliver positive customer outcomes by collaborating with internal teams to resolve challenges, remove barriers, and provide a responsive and professional service. Support the growth of the territory by progressing opportunities, managing quotations and trials, and converting customer interest into measurable business results.
Ensure accurate and efficient commercial processes that contribute to operational excellence, revenue reconciliation, and a positive customer experience.
The working hours for this role will be 11-7pm Monday to Friday. Benefits include:
- 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
- Hybrid working up to 2 days per week in office and a home working allowance.
- Life assurance, income protection, and travel insurance.
- Private medical cover and access to the company doctor.
- Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
- Variety of snacks and beverages available in the office.
- Access to Company loans (season ticket loan, rental deposit loan, cycle loan).
We’re a Disability Confident Employer (Level 1). Therefore, we encourage you to submit your application as soon as possible to ensure it is considered.
Diversity, Equity, and Inclusion: At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.
Digital Planning Account Director employer: Sage
At Sage, we pride ourselves on being an exceptional employer that fosters innovation and growth. Our high-performing culture encourages creativity and collaboration, providing graduates with structured training, mentorship from industry experts, and opportunities to make a meaningful impact through initiatives like the Sage Foundation. With a commitment to employee well-being and a hybrid work model, you'll thrive in an environment that values your contributions and supports your career journey from day one.
