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- Tasks: Engage with customers, solve problems, and recommend solutions to enhance their experience.
- Company: Join Sage, a global leader in AI and finance software.
- Benefits: Competitive salary, 25 days holiday, and five paid volunteer days.
- Other info: Hybrid role with opportunities for growth and innovation.
- Why this job: Kickstart your career with structured training and real impact in the community.
- Qualifications: Five GCSEs at grades 9-4, including Maths and English.
The predicted salary is between 14560 - 28000 £ per year.
At Sage, innovation starts with our people. With over 13,000 colleagues across 40 locations worldwide, we support over 2 million customers and are united by a shared purpose: to transform the way millions of businesses work. As a global leader in AI, finance and HR software, we harness cutting‑edge technology and forward‑thinking ideas to simplify complexity and drive progress.
We believe your career should start with opportunity, growth, and purpose. As an apprentice, you’ll benefit from structured training and development programs designed to build your skills and confidence from day one. You’ll also have access to Sage Foundation, our global initiative that gives you five paid volunteer days each year to make a positive impact in your community. You'll join exceptional teams where you will learn from experts, connect with peers, and grow a global professional network. We’re committed to helping you shape your future, offering clear career pathways and opportunities to innovate and make a real difference.
Hybrid role – 3 days per week in the office.
What you’ll be involved in:
- Speak to customers to deliver a structured solution with confidence.
- Demonstrate exceptional problem‑solving and troubleshooting skills.
- Ask the right questions to gain an understanding of the customer's business.
- Generate leads for our sales department by recommending alternative product/service solutions that could save the customer money and time.
- Think on your feet and research quickly to find an answer for the customer query.
Requirements:
- Five 9‑4 GCSE passes (including Maths and English).
- Right to work in the UK and have been resident in the UK for at least the past 3 years.
- Customer focused, with the ability to listen effectively to help problem solve.
- Passion and commitment to continuous learning.
- Self‑starting attitude; open to new challenges.
- A curious mindset that embraces innovation.
- Excellent interpersonal and communication skills, able to work effectively with colleagues across the globe.
- Experience of using AI, and an interest in continuous development of AI skills as the technology evolves.
Remuneration and Benefits:
Salaries start from £14,560, rising to £28,000 on completion of the programme. 25 days holiday plus
Customer Support Apprentice employer: Sage
Contact Detail:
Sage Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Apprentice
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Sage and its values. This will help you connect your skills and experiences to what they’re looking for, showing that you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since the role involves troubleshooting, think of examples from your past where you’ve successfully solved a problem. Be ready to share these during your interview to demonstrate your capability.
✨Tip Number 3
Show off your curiosity! Sage values a curious mindset, so don’t hesitate to ask questions during your interview. This not only shows your interest but also gives you a chance to learn more about the role and the company.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the StudySmarter platform. It’s a great way to ensure your application gets the attention it deserves and helps us keep track of all the amazing candidates like you!
We think you need these skills to ace Customer Support Apprentice
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application for the Customer Support Apprentice role. Highlight your customer-focused skills and any relevant experience that shows you can problem-solve effectively. We want to see how you can bring value to our team!
Show Your Passion: Let your enthusiasm shine through in your written application! Share why you're excited about the opportunity to work with us at Sage and how you’re committed to continuous learning. We love seeing candidates who are eager to grow and innovate.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Sage
✨Know the Company Inside Out
Before your interview, take some time to research Sage. Understand their mission, values, and the products they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Problem-Solving Skills
As a Customer Support Apprentice, you'll need to demonstrate your ability to troubleshoot and solve problems. Prepare examples from your past experiences where you've successfully resolved issues, and be ready to discuss your thought process during those situations.
✨Practice Active Listening
During the interview, practice active listening. This means fully concentrating on what the interviewer is saying, asking clarifying questions, and summarising their points. This skill is crucial for customer support roles and will impress your interviewers.
✨Embrace Your Curiosity
Sage values a curious mindset, so don’t hesitate to ask insightful questions about the role and the company. This shows that you're eager to learn and grow, which is exactly what they’re looking for in an apprentice.