At a Glance
- Tasks: Build strong customer relationships and help businesses thrive with technology.
- Company: Join a collaborative team that values your ideas and development.
- Benefits: Hybrid work model, competitive salary, and opportunities for personal growth.
- Other info: Fast-paced environment with a focus on continuous learning and innovation.
- Why this job: Make a real impact by helping customers succeed and maximise their technology investment.
- Qualifications: Exceptional communication skills and a passion for customer success.
The predicted salary is between 30000 - 40000 £ per year.
Job Description
Help Customers Thrive. Drive Success. Make an Impact.
Are you passionate about building strong customer relationships and helping businesses get the very best from technology?
Do you enjoy combining a consultative approach with commercial awareness to deliver outstanding customer experiences?
We're looking for a Customer Success Consultant to join our team and play a key role in supporting customers throughout their journey.
You'll work closely with businesses to understand their goals, champion product adoption, and ensure they realise maximum value from our solutions.
This is an exciting opportunity for someone who enjoys working directly with customers, thrives in a fast-paced environment, and is motivated by helping organisations succeed.
This is a Hybrid role with 3 days per week in our Newcastle Office.
Key Responsibilities
What You'll Be Doing
As a Customer Success Consultant, you'll be responsible for developing long-term customer relationships that drive retention, loyalty, and product engagement.
You’ll proactively support customers through a structured, multi-channel contact strategy, helping them maximise the value of their investment while identifying opportunities to enhance their experience.
- Building trusted relationships with customers and key stakeholders.
- Delivering a proactive Customer Success Programme designed to increase product adoption and customer value.
- Understanding customer goals, challenges, and business processes, and aligning product capabilities to their needs.
- Acting as a strategic advisor, helping customers achieve successful business outcomes.
- Driving customer engagement through phone, email, virtual meetings, and other communication channels.
- Monitoring customer health, analysing data and trends, and turning insights into meaningful actions.
- Supporting retention and loyalty initiatives through exceptional customer experience.
- Identifying opportunities to improve customer outcomes and increase utilisation of products and services.
- Maintaining accurate customer records and managing activities against key performance indicators.
- Staying up to date with product developments, emerging technologies, and industry trends.
What We're Looking For
We're seeking a customer-focused professional with excellent relationship-building skills and a genuine passion for helping customers succeed.
You’ll bring
- Exceptional customer service and communication skills.
- Strong influencing and stakeholder management capabilities, with the ability to engage decision-makers at all levels.
- A consultative approach and the confidence to challenge, advise, and guide customers.
- The ability to identify opportunities and take proactive action.
- Strong organisational skills and the ability to manage priorities effectively.
- A data-driven mindset, using insights to drive customer outcomes and business value.
- Resilience, adaptability, and a positive attitude when navigating challenges.
- The ability to build credibility quickly and develop long-lasting customer relationships.
- A commitment to continuous learning and maintaining product expertise.
- Proficiency in Microsoft Office, including Word, Outlook, and Excel.
Desirable Experience
- Experience in Customer Success, Account Management, Customer Service, or a similar customer-facing role.
- Knowledge of the Accounting and Payroll industry.
- Experience working with software or technology-based solutions.
- An interest in emerging technologies and digital transformation.
Why Join Us?
This is more than a customer-facing role—it's an opportunity to become a trusted partner to businesses and directly influence their success.
You'll join a collaborative and supportive team where your ideas are valued, your development is encouraged, and your impact is recognised.
If you're passionate about delivering exceptional customer experiences and helping customers unlock the full value of technology, we'd love to hear from you.
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Customer Success Consultant employer: Sage
At Sage, we pride ourselves on being an exceptional employer that fosters innovation and growth. Our high-performing culture encourages creativity and collaboration, providing graduates with structured training, mentorship from industry experts, and opportunities to make a meaningful impact through initiatives like the Sage Foundation. With a commitment to employee well-being and a hybrid work model, you'll thrive in an environment that values your contributions and supports your career journey from day one.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Consultant
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Sage. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Sage before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Consultant
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Sage:Your cover letter is your chance to shine! Tell us why you want to work at Sage specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Sage!
How to prepare for a job interview at Sage
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
