Credit Controller

Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

About Sage:

Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.

Our guaranteed independence means we’re free to:

• Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact
• Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning
• Think long-term – experimenting, taking risks, and investing in new ideas

About our Team:

Our Finance team plays a vital role in supporting the organisation's success by ensuring strong financial health, delivering excellent service to our customers, and maintaining trusted business relationships. As part of a collaborative and supportive team, you'll work closely with colleagues across Finance, Sales, Customer Services, and Credit Risk, while building relationships with clients.

Could you be our new Credit Controller? Are you?

• An excellent communicator who can confidently build positive relationships through both written and verbal communication?
• Someone who can demonstrate a track record of managing customer accounts, recovering outstanding debt, or delivering excellent customer service in a finance-related environment?
• Highly organised, able to prioritise competing tasks, manage your workload effectively, and consistently meet deadlines?
• Diligent and committed to maintaining high levels of accuracy when processing financial information and managing data?
• Comfortable handling sensitive conversations professionally, remaining calm, resilient, and solution-focused?
• A confident negotiator who can influence outcomes positively while maintaining strong customer relationships?
• Proficient in Microsoft Office applications, including Excel and Word, with the ability to work confidently with financial systems and reporting tools?
• Someone who takes ownership, demonstrates integrity, and is motivated by delivering high-quality outcomes for customers and colleagues?
• Committed to working collaboratively and contributing to an inclusive, supportive, and respectful team environment?

Your new role:

As a Credit Controller, you'll be responsible for a portfolio of customer accounts, ensuring outstanding balances are handled effectively and professionally. You'll build positive relationships, support timely invoice payments, resolve queries, and help maintain the accuracy of financial records.

• Build strong, professional relationships developing positive engagement that supports timely payments and outstanding client care.
• Proactively lead customer accounts to reduce outstanding debt and improve cash collection performance.
• Follow up on overdue invoices through a variety of communication methods, ensuring payments are recovered in line with agreed terms.
• Evaluate and process credit requests, helping to minimise risk while supporting business growth.
• Negotiate sustainable repayment arrangements that balance customer needs with business objectives.
• Process, reconcile, and maintain accurate customer invoice records to ensure financial data remains reliable and up to date.
• Post and allocate customer payments accurately within the accounting system, supporting effective ledger management.
• Produce debtor reports, account statements, and financial updates that provide clear visibility of account status and collection activity.
• Respond promptly to customer enquiries, resolving issues efficiently and delivering a positive customer experience.

Overview of benefits:

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Hybrid working up to 2 days per week in office and a home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to Company loans (season ticket loan, rental deposit loan, cycle loan).

We’re a Disability Confident Employer (Level 1). If you’d like to apply under this scheme, please let us know in your application.

We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email humanresources@sagepub.co.uk. Please note we only accept applications via email if an adjustment has been agreed.

Closing date for applications: Tuesday 15th September. To ensure we can give each application the attention it deserves, we may consider bringing the closing date forward. Therefore, we encourage you to submit your application as soon as possible to ensure it is considered.

Diversity, Equity, and Inclusion: At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.