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- Tasks: Support and maintain IT hardware and AV systems for a dynamic workplace.
- Company: Join Sage, a mission-driven global academic publisher.
- Benefits: Competitive salary, collaborative culture, and opportunities for professional growth.
- Other info: Be part of a passionate team dedicated to enhancing workplace experiences.
- Why this job: Make a real impact in empowering education and research through technology.
- Qualifications: Experience in end-user support and familiarity with AV technologies.
The predicted salary is between 41200 - 45000 £ per year.
Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.
About Sage: Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.
- Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact.
- Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning.
- Think long-term – experimenting, taking risks, and investing in new ideas.
About our Team: You’ll join our Workplace Technology team, an encouraging, collaborative group passionate about crafting a smooth, empowering experience for everyone in our offices. We ensure colleagues have the tools, spaces, and technology needed to perform their best work in a modern hybrid environment. Partnering closely with Digital Workplace, Facilities, People & Culture, Security, and trusted technology partners, we provide reliable, intuitive, and high-performing workplace services. Our team supports everything from meeting room technology and AV systems to end‑user devices and on‑site assistance. We play a vital role in keeping offices running efficiently and helping colleagues feel prepared for success every day.
Could you be the next IT Hardware & AV Technician? Experienced in end‑user support or service desk environments, with strong on‑site support capability and a track record of resolving issues effectively. Experienced in providing support for laptops, mobile devices, Apple hardware, and workplace AV technologies in a fast‑paced environment. Confident using Active Directory for user administration.
IT Hardware & AV Technician · London, United Kingdom employer: Sage Publishing
Contact Detail:
Sage Publishing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Hardware & AV Technician · London, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your hands-on experience with AV tech and end-user support can really set you apart from the competition.
✨Tip Number 3
Prepare for those tricky interview questions! Research common questions for IT roles and practice your responses. We want to hear how you’ve tackled challenges in the past, especially in fast-paced environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our mission-driven team at Sage.
We think you need these skills to ace IT Hardware & AV Technician · London, United Kingdom
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Hardware & AV Technician role. Highlight your experience with end-user support, AV technologies, and any relevant technical skills. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at Sage and how you can contribute to our mission. Be genuine and let your personality come through.
Showcase Relevant Experience: When filling out your application, make sure to showcase your experience with laptops, mobile devices, and AV systems. We love seeing specific examples of how you've resolved issues in fast-paced environments!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Sage Publishing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT hardware and AV technologies. Be ready to discuss your experience with laptops, mobile devices, and Apple hardware. They’ll likely ask you about troubleshooting common issues, so have some examples ready to showcase your problem-solving skills.
✨Showcase Your Support Skills
Since the role involves end-user support, prepare to talk about your previous experiences in service desk environments. Think of specific instances where you resolved issues effectively and how you ensured a smooth experience for users. This will demonstrate your capability to handle the fast-paced environment they’re looking for.
✨Familiarise Yourself with Active Directory
As user administration via Active Directory is part of the job, make sure you understand its functionalities. Brush up on how to manage user accounts and permissions, as this could come up during technical questions. Being able to speak confidently about your experience with it will set you apart.
✨Emphasise Team Collaboration
This role is all about working closely with various teams. Prepare to discuss how you’ve collaborated with others in past roles, especially in tech environments. Highlight any experiences where you’ve built relationships or co-created solutions, as this aligns with their mission-driven approach.