Internal Communications Operations Manager People & Culture · London, United Kingdom

Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

About Sage

Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.

Our guaranteed independence means we’re free to:

• Do more – supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact.
• Work together – building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning.
• Think long-term – experimenting, taking risks, and investing in new ideas.

Our Team

You’ll join a collaborative and growing global Internal Communications team who partner with leaders and teams across the business – building trusted relationships and influencing how priorities, change, and strategy are communicated. Working across regions, we ensure communication is clear, inclusive, and relevant to diverse audiences – balancing global consistency with local nuance. Together, we help colleagues stay informed, connected, and engaged in Sage’s strategy, culture, and transformation.

Your new role

As Sage continues to operate at global scale, this role ensures high-impact communications are operationally sound, methodically planned and delivered to a consistently high standard, creating the conditions for clear, confident and consistent communication across enterprise audiences. The Internal Communications Operations Manager provides programme management and operational leadership for strategic internal communications activity. The role ensures high-visibility communications are well-planned, operationally sound and delivered to a consistently high standard across global audiences.

You will:

• Own programme management and operational delivery for complex internal communications activity, particularly enterprise-wide moments, leadership communications and company-wide events.
• Translate agreed essential communications priorities, narratives and plans into clear delivery models, timelines, collaborator readiness plans and operational frameworks that are executable at enterprise scale.
• Lead end-to-end operational planning and delivery for enterprise-wide communication programmes, including global company meetings, leadership events and other high-visibility organisational moments.
• Accountable for the quality, consistency and effectiveness of enterprise communications delivery, ensuring activity is delivered to agreed timelines and standards.
• Define and track key performance indicators for internal communications delivery, including delivery effectiveness, timeliness and collaborator satisfaction.
• Lead the operational delivery of high-impact, trust-sensitive internal communications, including company and manager meetings.
• Own and optimise enterprise communications planning and scheduling frameworks.
• Lead operational alignment across cross-functional forums, ensuring communications delivery requirements are understood and prioritised.
• Define, implement and continuously improve operational standards, frameworks and governance for internal communications delivery.
• Lead post-event and post-delivery reviews, capturing learning and feeding insight back into future delivery approaches.
• Proactively identify and manage delivery risks associated with high-profile or business-critical communications.

Could you be our next Internal Communications Operations Manager? We are looking for:

• Significant experience operating in complex, global organisations.
• Strong track record of leading and delivering high-visibility, business critical communications activity.
• Demonstrated ability to make operational decisions balancing competing priorities.
• Strong ability to influence senior collaborators and guide decision-making on delivery approach.
• Experience driving continuous improvement, standardisation and scalability in operational processes.
• Strong organisational and problem-solving skills.
• Calm, pragmatic and resilient under pressure.
• Strong working knowledge of enterprise communications and event delivery tools.

Overview of benefits

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Hybrid working up to 2 days per week in office and a home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to Company loans (season ticket loan, rental deposit loan, cycle loan).

We’re a Disability Confident Employer (Level 1). If you’d like to apply under this scheme, please let us know in your application. We’re committed to making our recruitment process accessible and inclusive.

Diversity, Equity, and Inclusion

At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief.