Operations Assistant Customer Service & Fulfilment · London, United Kingdom in City of London

Join us and be part of a mission-driven, independent publisher. You’ll work with a diverse group of people who share a passion for empowering researchers, educators, and institutions to shape the future.

About Sage

Sage is a global academic publisher of books, journals, and library resources with a growing range of technologies to enable discovery, access, and engagement. Believing that research and education are critical in shaping society, Sara Miller McCune founded Sage in 1965. Today, we are controlled by a group of trustees charged with maintaining our independence and mission indefinitely.

Our guaranteed independence means we’re free to:

• Do more– supporting an equitable academic future, furthering disciplines that drive social change, and helping social and behavioural science make an impact
• Work together– building lasting relationships, championing diverse perspectives, and co-creating resources to transform teaching and learning
• Think long-term– experimenting, taking risks, and investing in new ideas

About our Team

Our dynamic team is committed to delivering an outstanding publishing experience for our authors and readers. We play a crucial role in maintaining and improving the Sage Journals: Licensing & Payment platform, ensuring that our publishing process remains seamless. We closely collaborate with various departments to drive project work, product improvements, and build efficient processes, encouraging an environment of continuous improvement.

Your new role

As an Operations Assistant, you’ll play a key role in supporting Sage’s journals portfolio by maintaining and enhancing our licensing & payment platform. Your work ensures smooth publishing processes and an exceptional experience for authors and customers. You’ll contribute to platform development, support Open Access agreements, and drive process improvements in a dynamic, fast-paced environment.

• Provide clear, timely, and professional responses to customer queries, ensuring every interaction prioritises customer experience.
• Partner with institutions and consortia to implement sales deals and progressive agreements.
• Become a trusted expert on platforms, monitoring processes and raising issues when needed.
• Work closely with colleagues to share knowledge and deliver training that supports excellent customer service.
• Analyse data to uncover trends, inform decisions, and evaluate Open Access performance.
• Coordinate projects, meetings, and administrative tasks to keep operations running smoothly.
• Contribute to improving processes and creating efficiencies.

Overview of benefits

• 25 days annual leave (plus bank holidays) with 2 additional floating personal days.
• Hybrid working up to 2 days per week in office and a home working allowance.
• Life assurance, income protection, and travel insurance.
• Private medical cover and access to the company doctor.
• Tuition scheme and support for pursuing professional qualifications, including access to Sage books and journals.
• Variety of snacks and beverages available in the office.
• Healthy lifestyle reimbursement and anniversary trips.
• Access to Company loans (season ticket loan, rental deposit loan, cycle loan).

We’re a Disability Confident Employer (Level 1). If you’d like to apply under this scheme, please let us know in your application. We’re committed to making our recruitment process accessible and inclusive. If you’d like to request reasonable adjustments, please email humanresources@sagepub.co.uk. Please note we only accept applications via email if an adjustment has been agreed.

Closing date for applications: Tuesday 25th November 2025. To ensure we can give each application the attention it deserves, we may consider bringing the closing date forward. Therefore, we encourage you to submit your application as soon as possible to ensure it is considered.

Diversity, Equity, and Inclusion

At Sage, we are committed to building a diverse and inclusive team and to sustaining a culture that celebrates diversity, encourages authenticity, and builds a deep sense of belonging. We encourage applications from all members of society irrespective of age, disability, sex or gender identity, sexual orientation, colour, race, nationality, ethnic or national origin, religion, or belief as crafting value through diversity is what makes us strong.